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The ISACTRL and WSPSRV services do not start when you install ISA Server 2004 on a multiprocessor computer
Article ID: 884569 - View products that this article applies to.
After you install Microsoft Internet Security and Acceleration (ISA) Server 2004 on a multiprocessor computer, and then you restart the computer, you experience both of the following symptoms:
This problem occurs if the following conditions are true:
Service pack informationTo resolve this problem, obtain the latest service pack for ISA Server 2004. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/891024/ )How to obtain the latest ISA Server 2004 service pack
To work around this problem, disable Hyper-Threading Technology on the ISA Server 2004 computer. If disabling this technology does not resolve the problem, install the latest ISA Server 2004 service pack.
Note If you install ISA Server 2004 on a server that is running Microsoft Windows 2000 Server, ISA Server cannot correctly determine the number of logical processors.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in ISA Server 2004 Service Pack 1.
For more information about support for Hyper-Threading Technology, visit the following Microsoft Web site:
http://support.microsoft.com/kb/810231For more information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:
816915For more information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/816915/ )New file naming schema for Microsoft Windows software update packages
(http://support.microsoft.com/kb/824684/ )Description of the standard terminology that is used to describe Microsoft software updates
Article ID: 884569 - Last Review: December 3, 2007 - Revision: 3.3