When a thin client device tries to obtain a Terminal Services license from a Microsoft Windows Server 2003-based terminal server, the following Error event is logged in the Application log of the terminal server.

Event Type: Error
Event Source: TermService
Event ID: 1004
Description: The terminal server cannot issue a client license.

Note This Error event is logged even if the terminal server has permanent client licenses available.

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Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

No prerequisites are required to install this hotfix.

Restart requirement

You must restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix replaces the hotfixes that are described in the following Microsoft Knowledge Base articles:

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Version            Size    File name
   ----------------------------------------------------------
   23-Aug-2004  22:06  5.2.3790.206      326,656  Lserver.exe      
   23-Aug-2004  23:21  5.2.3790.193       28,672  Tls236.dll  

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Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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For additional information about a similar problem that may occur if a Windows-based terminal server client has been issued a permanent license, but that license has expired, click the following article number to view the article in the Microsoft Knowledge Base: For additional information, click the following article number to view the article in the Microsoft Knowledge Base: For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

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