"STOP 0x93" error when you add or remove a network drive in Windows 2000

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Article ID: 884846 - View products that this article applies to.
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Symptoms

A computer that is running Microsoft Windows 2000 may stop responding when you add or remove a network drive. When this problem occurs, you may receive the following Stop error message:
STOP 0x93
The message may indicate that the error occurred in Win32k.sys.

Cause

This problem occurs because the Graphics Device Interface (GDI) subsystem does not correctly initialize a desktop handle. The handle is closed when a network drive is added or removed.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To install this hotfix, you must have Windows 2000 Service Pack 3 installed on your computer.

Restart requirement

You must restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version              Size  File name
   -----------------------------------------------------------
   24-Mar-2004  02:17  5.0.2195.6824      42,256  Basesrv.dll
   21-Sep-2003  00:45  5.0.2195.6824     236,304  Cmd.exe
   19-Jun-2003  20:05  5.0.2195.6660     233,744  Gdi32.dll
   24-Mar-2004  02:17  5.0.2195.6897     742,160  Kernel32.dll
   24-Mar-2004  02:17  5.0.2195.6824      54,544  Mpr.dll
   30-Aug-2004  05:10  5.0.2195.6958     335,120  Msgina.dll
   24-Mar-2004  02:17  5.0.2195.6892      90,264  Rdpwd.sys
   26-Aug-2004  15:28  5.0.2195.6970   5,893,632  Sp3res.dll
   24-Mar-2004  02:17  5.0.2195.6897     403,216  User32.dll
   05-Aug-2003  22:14  5.0.2195.6794     385,808  Userenv.dll
   10-Aug-2004  03:51  5.0.2195.6966   1,632,624  Win32k.sys
   11-Mar-2004  02:37  5.0.2195.6898     181,520  Winlogon.exe
   30-Aug-2004  05:10  5.0.2195.6972     244,496  Winsrv.dll
   24-Mar-2004  02:17  5.0.2195.6897     742,160  Kernel32.dll
   10-Aug-2004  03:51  5.0.2195.6966   1,632,624  Win32k.sys
   30-Aug-2004  05:10  5.0.2195.6972     244,496  Winsrv.dll

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More information

For additional information about the new file naming schema for Microsoft Windows software update packages, click the following article number to view the article in the Microsoft Knowledge Base:
816915 New file naming schema for Microsoft Windows software update packages
For additional information about the terminology that is used in this article, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 884846 - Last Review: October 26, 2013 - Revision: 2.0
Applies to
  • Microsoft Windows 2000 Server
  • Microsoft Windows 2000 Professional Edition
  • Microsoft Windows 2000 Advanced Server
Keywords: 
kbnosurvey kbarchive kbautohotfix kbbug kbfix kbwin2000presp5fix kbhotfixserver kbqfe KB884846

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