Article ID: 884872 - View products that this article applies to.
NoticeThis article applies to Windows 2000. Support for Windows 2000 ends on July 13, 2010. The Windows 2000 End-of-Support Solution Center
(http://support.microsoft.com/?scid=http%3a%2f%2fsupport.microsoft.com%2fwin2000)is a starting point for planning your migration strategy from Windows 2000. For more information see the Microsoft Support Lifecycle Policy
When you run Microsoft Internet Information Services (IIS) 5.0 on a Microsoft Windows 2000 Server-based computer, the IIS services may not start as expected. When you try to start Internet Services Manager, you may receive the following error message:
When you try to start the World Wide Web Publishing Service, you may receive the following error:
The specified handle is invalid.
In addition, error messages that are similar to the following may be logged in the System Event log:
Could not start the World Wide Web Publishing Service on Local Computer.
Error 1008: An attempt was made to reference a token that does not exist.
Event Type: Error
This problem may occur when the
MachineGUIDregistry key is under stress. When the
MachineGUIDregistry key is under stress, a condition may occur where the value of the
MachineGUIDregistry key is not read correctly by the Crypto subsystem. Because the
MachineGUIDvalue is not read correctly, the Crypto subsystem incorrectly resets the value of the
MachineGUIDkey. Therefore, the existing IIS RSA machinekey is no longer valid, and the IIS Admin service cannot access the metabase.
MachineGUIDregistry key is the following registry key:
Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/322756/ )How to back up and restore the registry in Windows
To resolve this problem, follow these steps:
Back up the existing machine key
Rename the machine key on the remaining older machine key files
Hotfix informationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
PrerequisitesWindows 2000 Service Pack 3 is required to install this hotfix.
Restart requirementYou must restart your computer after you install this hotfix.
Hotfix replacement informationThis hotfix does not replace any other hotfixes.
File informationThe English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Note This hotfix is intended only to prevent this issue from occurring. The hotfix will not fix the IIS handle error after it occurs. To repair an affected IIS installation, follow the steps in the "Resolution" section.
Date Time Version Size File name ------------------------------------------------------------ 14-Sep-2004 07:08 5.0.2195.6968 382,224 Advapi32.dll 24-Mar-2004 02:17 5.0.2195.6824 42,256 Basesrv.dll 24-Mar-2004 02:17 5.0.2195.6866 69,904 Browser.dll 21-Sep-2003 00:45 5.0.2195.6824 236,304 Cmd.exe 14-Sep-2004 07:08 5.131.2195.6926 533,776 Crypt32.dll 14-Sep-2004 07:08 5.131.2195.6926 62,736 Cryptnet.dll 24-Mar-2004 02:17 5.0.2195.6868 76,048 Cryptsvc.dll 24-Mar-2004 02:17 5.0.2195.6824 134,928 Dnsapi.dll 24-Mar-2004 02:17 5.0.2195.6876 92,432 Dnsrslvr.dll 04-Sep-2004 00:29 5.0.2195.6972 145,680 Dssbase.dll 04-Sep-2004 00:29 5.0.2195.6972 147,728 Dssenh.dll 24-Mar-2004 02:17 5.0.2195.6883 47,888 Eventlog.dll 19-Jun-2003 20:05 5.0.2195.6660 233,744 Gdi32.dll 24-Mar-2004 02:17 5.0.2195.6890 143,632 Kdcsvc.dll 11-Mar-2004 02:37 5.0.2195.6903 210,192 Kerberos.dll 24-Mar-2004 02:17 5.0.2195.6897 742,160 Kernel32.dll 21-Sep-2003 00:32 5.0.2195.6824 71,888 Ksecdd.sys 11-Mar-2004 02:37 5.0.2195.6902 520,976 Lsasrv.dll 25-Feb-2004 23:59 5.0.2195.6902 33,552 Lsass.exe 24-Mar-2004 02:17 5.0.2195.6824 54,544 Mpr.dll 14-Sep-2004 07:08 5.0.2195.6974 335,120 Msgina.dll 19-Jun-2003 20:05 5.0.2195.6680 117,520 Msv1_0.dll 24-Mar-2004 02:17 5.0.2195.6897 312,592 Netapi32.dll 19-Jun-2003 20:05 5.0.2195.6695 371,984 Netlogon.dll 24-Mar-2004 02:17 5.0.2195.6896 1,028,880 Ntdsa.dll 24-Mar-2004 02:17 5.0.2195.6824 115,984 Psbase.dll 24-Mar-2004 02:17 5.0.2195.6892 90,264 Rdpwd.sys 04-Sep-2004 00:29 5.0.2195.6972 132,368 Rsabase.dll 04-Sep-2004 00:29 5.0.2195.6972 134,928 Rsaenh.dll 24-Mar-2004 02:17 5.0.2195.6897 388,368 Samsrv.dll 24-Mar-2004 02:17 5.0.2195.6893 111,376 Scecli.dll 24-Mar-2004 02:17 5.0.2195.6903 253,200 Scesrv.dll 13-Sep-2004 19:27 5.0.2195.6974 5,898,752 Sp3res.dll 24-Mar-2004 02:17 5.0.2195.6897 403,216 User32.dll 14-Sep-2004 07:08 5.0.2195.6972 393,488 Userenv.dll 24-Mar-2004 02:17 5.0.2195.6824 50,960 W32time.dll 21-Sep-2003 00:32 5.0.2195.6824 57,104 W32tm.exe 10-Aug-2004 00:51 5.0.2195.6966 1,632,624 Win32k.sys 12-Dec-2003 21:38 5.1.2600.1327 311,296 Winhttp.dll 11-Mar-2004 02:37 5.0.2195.6898 181,520 Winlogon.exe 25-Sep-2003 18:08 5.0.2195.6826 243,984 Winsrv.dll 24-Mar-2004 02:17 5.131.2195.6824 167,184 Wintrust.dll 24-Mar-2004 02:17 5.0.2195.6897 742,160 Kernel32.dll 10-Aug-2004 00:51 5.0.2195.6966 1,632,624 Win32k.sys 25-Sep-2003 18:08 5.0.2195.6826 243,984 Winsrv.dll
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For more information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:
816915For more information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/816915/ )New file naming schema for Microsoft Windows software update packages
(http://support.microsoft.com/kb/824684/ )Description of the standard terminology that is used to describe Microsoft software updates
Article ID: 884872 - Last Review: October 26, 2006 - Revision: 5.6