Print features, such as the watermarks feature, the n-up printing feature, and the collate feature, do not work if you print to a Novell, to an IPP, or to another partial print provider in Windows 2000, Windows XP, or Windows Server 2003

When you print to a network print server, some printing features do not work correctly. For example, you experience one or more of the following symptoms:

• Watermarks do not print.
• You cannot print multiple pages of a document on a single piece of paper. This process is referred to as n-up printing.
• If you print multiple copies of a document, the collate option does not work.

Print servers that may be affected by this symptom include print servers from Novell, printer servers that use the Internet Printing protocol (IPP), and other partial print providers. Other print servers that may be affected include systems that support SMB. These print servers include shared printers and print servers that use Samba and Linux.

This problem occurs because the Microsoft print architecture requires that that you set the default printer driver on the server to Print Processor. Some non-standard network print providers cannot do this. Therefore, the print queue may spool the job as raw data and skip the Print Processor driver. When this happens, certain printer features do not work correctly.

Microsoft Windows Server 2003

Service pack information

To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

Microsoft Windows XP

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows XP, 32-bit versionsWindows XP, 64-bit version

Microsoft Windows 2000

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

Windows 2000 Service Pack 3 (SP3)

Restart requirement

You must restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Note In some circumstances, you may want to return the system to its previous state; that is, you may want your system to again exhibit the problem that is described in the "Symptoms" section.

To do this, enable the option in your printer to send documents directly to the print device and not to spool the documents. To enable the option in your printer to send documents directly to the print device, follow these steps:

1. Right-click your printer name, click Properties, and then click the Advanced tab.
2. Click to select the Print directly to the printer check box, and then click OK.

You may want to enable the setting in your printer to send documents directly to the printer. This may be useful in the following scenarios:

• After you apply the hotfix, you notice a problem. You notice that the printer driver expects the old spooler behavior and does not correctly handle the new spooler behavior.
• You want to avoid spooling the document to disk. For example, you may be using the printer as a gateway to another protocol.

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.