Article ID: 884988 - View products that this article applies to.
When you configure a Microsoft Exchange Server account in Microsoft Entourage 2004 for Mac, information about your e-mail, about your Contacts, and about your Calendar is not synchronized as expected.
When you try to view the folder list for the Exchange Server account in Entourage, you see a status that is similar to the following, where name is the account name of the Exchange server account:
name (not connected)
You do not receive any error messages.
This behavior occurs if the network information in System Preferences in Macintosh OS x is incorrect. That information is required to connect to your Exchange Server account.
To resolve this issue, contact your system administrator to obtain the network information.