You may lose changes to e-mail messages you empty the cache for an Exchange account in Entourage 2004

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Article ID: 884989 - View products that this article applies to.
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SYMPTOMS

When you empty the cache for a Microsoft Exchange Server account in Microsoft Entourage 2004 for Mac, you may lose the changes that you made to the e-mail messages. For example, if you marked a message with a flag, or if you marked it as read, the message may appear in your Inbox without those changes.

CAUSE

This issue may occur if you empty the cache for your Exchange account before the changes are synchronized to your Exchange Server computer.

WORKAROUND

To work around this issue, do not empty the cache for your Exchange account before changes are synchronized to your Exchange Server computer.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Properties

Article ID: 884989 - Last Review: October 6, 2011 - Revision: 2.0
APPLIES TO
  • Microsoft Entourage 2004 for Mac
Keywords: 
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