Workflow Manager does not display all previous activities when inserting a new WAIT statement condition in Microsoft CRM 1.2

Microsoft® Business Solutions CRM 1.2 Workflow Manager will not allow a new WAITstatement condition to be added to an Activity Task that is contained in a nested IF/THEN/ELSE statement.

This can occur for workflow rules that are created for all entities, as the problem exists in the WAITstatement conditions that are needed in an IF/THEN/ELSE statement.

To reproduce this issue, create a workflow rule and setup the following structure. When attempting to add the WAIT condition statement for Activity2, Activity2 will not appear in the list.

After a Contact is created, if the e-mail address is not empty, create an Activity Task, and then wait for that task to be completed. Once the task is completed, create another Activity Task, and then wait for that task to be completed. You will be unable to setup a WAIT condition statement for the second task. The following is the rule that the proceeding steps will create:

When the Contact is created:


EXPECTED RESULT: Task: Activity1 and Task: Activity2 should, but do not, appear in the list for the second WAIT conditionstatement when creating the workflow rule.

Microsoft CRM has a fix for this problem that is part of a cumulative update. The cumulative update information is described in the following Microsoft Knowledge Base article: