Description of the Outlook 2002 post-Service Pack 3 hotfix package: September 13, 2004

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SUMMARY

Microsoft has released the Outlook 2002 post-Service Pack 3 hotfix package for Microsoft Outlook 2002. This article describes the following items about the hotfix package:
  • Issues that are fixed by the hotfix package
  • Prerequisites for installing the hotfix package
  • Whether you must restart your computer after you install the hotfix package
  • Whether the hotfix package is replaced by any other hotfix package
  • Whether you must make any registry changes to use one or more of the hotfixes in the package
  • The files that are contained in the hotfix package

INTRODUCTION

This article describes the Microsoft Outlook 2002 issue that is fixed in the Outlook 2002 post-Service Pack 3 hotfix package that is dated September 13, 2004.

Issues that are fixed by the hotfix package

The following issue is fixed in this hotfix package. This issue was not previously documented in a Microsoft Knowledge Base article:
  • If you open a new calendar item in Microsoft Outlook 2002 and then quickly click another folder while the new calendar item is opening, Outlook quits unexpectedly. Additionally, you receive the following error message:
    Microsoft Outlook has encountered a problem and needs to close. We are sorry for the inconvenience.

    To see what data this error report contains, click here.


    For example, this issue occurs if you click your Inbox while the new calendar item is opening.

    When you view the data in the error report, the report contains an error signature that is similar to one of the following error signatures:
       Application name  Application version  Module name  Module version  Offset
       ----------------------------------------------------------------------------
       Outlook.exe       10.0.6626.0          Outllib.dll  10.0.6720.0     004dc879
       Outlook.exe       10.0.6626.0          Outllib.dll  10.0.6720.0     004dc7a1
    

MORE INFORMATION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

  • The optimized version of this hotfix is a post-Office XP Service Pack 3 (SP3) hotfix. To install the hotfix, you must have Office XP SP3 installed.

    For additional information about Office XP SP3, click the following article number to view the article in the Microsoft Knowledge Base:
    832671 Description of Microsoft Office XP Service Pack 3
  • The optimized version of this hotfix requires Microsoft Windows Installer 2.0 or a later version of Windows Installer.

    For additional information about the Windows Installer requirement, click the following article number to view the article in the Microsoft Knowledge Base:
    330537 OFFXP: Office XP updates and patches released after September 2002 may require Windows Installer 2.0
  • The full-file version of this hotfix is also the administrative version of this hotfix. You can install this version of the hotfix with Office XP Service Pack 2 (SP2). However, Microsoft has not tested this fix on Office XP SP2 to the same extent as on Office XP Service Pack 3. If you install this hotfix on a computer with Office XP SP2 installed, some file conflicts might occur. We support this configuration, but we do not recommend this configuration.

Restart information

You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix is replaced by a later hotfix.

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
887808 Description of the Outlook 2002 post-Service Pack 3 hotfix package: October 25, 2004


Registry information

You do not have to create or modify any registry keys to use any hotfixes that are contained in this package.

Hotfix file information

This hotfix contains only those files that you must have to correct the issues that this article lists. This hotfix may not contain all the files that you must have to fully update a product to the latest build.

The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Size       File name
   -----------------------------------------------------------------------
   13-Sep-2004  12:40  7,772,672  Outlookff.msp (Full-file/Administrative)
   13-Sep-2004  09:04  3,542,528  Outlookop.msp (Optimized)
After you install the hotfix, the global version of this fix has the file attributes (or later file attributes) that are listed in the following table.
   Date         Time   Version      Size       File name
   --------------------------------------------------------
   10-Sep-2004  19:12  10.0.6731.0     47,816  Outlook.exe    
   08-Apr-2004  00:24  10.0.6711.0     80,584  Dlgsetp.dll      
   08-Apr-2004  00:24  10.0.6711.0     39,624  Dumpster.dll     
   26-Apr-2004  17:27  10.0.6712.0    109,256  Envelope.dll     
   30-May-2003  16:08  10.0.5328.0    253,952  Exchcsp.dll
   27-Aug-2004  02:52  10.0.6729.0    346,824  Exsec32.dll
   09-Aug-2002  01:22  10.0.4406.0    137,800  Impmail.dll      
   05-May-2004  01:47  10.0.6713.0    187,072  Oladd.fae
   05-May-2004  01:47  10.0.6713.0    170,688  Olappt.fae
   05-May-2004  01:47  10.0.6713.0    137,920  Oljrnl.fae
   08-Apr-2004  00:24  10.0.6711.0    133,824  Olmail.fae
   05-May-2004  01:47  10.0.6713.0    166,592  Oltask.fae
   08-Apr-2004  00:24  10.0.6711.0    543,424  Outlcm.dll       
   03-Dec-2003  22:54  10.0.6501.0     92,688  Outlctl.dll      
   10-Sep-2004  19:11  10.0.6731.0  6,335,176  Outllib.dll      
   08-Apr-2004  00:24  10.0.6711.0     92,872  Outlmime.dll  
   08-Apr-2004  00:24  10.0.6711.0    129,728  Outlph.dll       
   08-Apr-2004  00:24  10.0.6711.0     47,816  Outlvbs.dll
   25-Nov-2002  16:50  10.0.4721.0     47,688  Recall.dll
Note For more information about installing this hotfix, see the Readme.txt file that is included in the package.

REFERENCES

For additional information about the terminology that Microsoft uses when correcting software after it is released, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 885247 - Last Review: October 27, 2013 - Revision: 2.2
APPLIES TO
  • Microsoft Outlook 2002 Standard Edition
Keywords: 
kbnosurvey kbarchive kbautohotfix kbqfe kbhotfixserver kbcalendar kbfix kbhotfixrollup kbofficexppostsp3fix KB885247

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