Article ID: 885265 - View products that this article applies to.
When you try to start the Microsoft Search service (Mssearch.exe) in Microsoft Office SharePoint Portal Server 2003, the Microsoft Search service does not work.
When you view the Application log in Event Viewer on the search server, you see events that are similar to the following:
This problem occurs if the Ese.dll file does not load correctly, and the Esent.dll file is loaded instead by the Mssearch.exe process. This causes the search functionality to stop working.
This problem was first fixed in a hotfix that is now contained in a service pack. If you installed the latest SharePoint Portal Server 2003 service pack, you do not have to install the hotfix.
Service pack informationThis problem is corrected in Microsoft Office SharePoint Portal Server 2003 Service Pack 2.
To resolve this problem, obtain the latest service pack for SharePoint Portal Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/889380/ )How to obtain the latest service pack for SharePoint Portal Server 2003
Hotfix informationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
PrerequisitesNo prerequisites are required.
Restart informationYou must restart the Microsoft Search service after you apply this hotfix.
Hotfix replacement informationThis hotfix is not replaced by any other hotfix.
File informationThe English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name -------------------------------------------------------------- 13-Sep-2004 16:09 11.0.5716.29 91,848 Mssmsg.dll 13-Sep-2004 16:09 11.0.5716.29 521,928 Mssph.dll 13-Sep-2004 16:09 11.0.5716.29 2,272,456 Mssrch.dll 13-Sep-2004 16:09 11.0.5716.29 1,681,608 Tquery.dll
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in SharePoint Portal Server 2003 Service Pack 2.
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/824684/ )Description of the standard terminology that is used to describe Microsoft software updates
Article ID: 885265 - Last Review: November 15, 2007 - Revision: 2.4