A registry entry remains on a Systems Management Server 2003 Advanced Client computer after you remove a software update that was built by using the Windows Installer version 3.0 SDK

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SYMPTOMS

After you install a software update that was built by using the Windows Installer version 3.0 SDK (MSI 3.0) on a Systems Management Server (SMS) 2003 Advanced Client computer, when you use Windows Installer 3.0 to remove the software update, the following registry subkey is not removed correctly and remains:

HKEY_LOCAL_MACHINE\Software\Microsoft\Updates\SMS Advanced Client\<SMS Client Version>\<update>

In this example, <SMS Client Version> represents the SMS 2003 client that is installed on the SMS 2003 Advanced Client and <update> represents the software update that is installed on the SMS 2003 Advanced Client. The actual registry subkey may appear similar to the following:

HKEY_LOCAL_MACHINE\Software\Microsoft\Updates\SMS Advanced Client\2.50.2726.0018\SMS2003AC-KB885266-x86

If you try to enumerate the HKEY_LOCAL_MACHINE\Software\Microsoft\Updates\SMS Advanced Client subkey to determine the software updates that are installed on the SMS 2003 Advanced Client, you may receive incorrect update information. This problem may continue until the registry entry is removed.

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RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Systems Management Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

885643 (http://support.microsoft.com/kb/885643/ ) How To obtain the latest Systems Management Server 2003 service pack

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Download information

The following file is available for download from the Microsoft Download Center:

Collapse this imageExpand this image

Download the 885438 package now. (http://www.microsoft.com/downloads/details.aspx?FamilyId=0A89CE59-2D0E-4F58-8A0C-330278E73A01&amp;amp;displaylang=en)

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Hotfix information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Date         Time    Version           Size        File name 
----------------------------------------------------------------------------------- 
29-Nov-2004  22:25   2.50.3174.1105  726,248       Sms2003-sp1-kb885266-x86-enu.exe 
20-Oct-2004  08:25                   665,088       Sms2003ac-sp1-kb885266-x86.msp

This hotfix needs to be applied to all your SMS 2003 Advanced Client computers.

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Systems Management Server 2003 Service Pack 2.

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MORE INFORMATION

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates

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Installation instructions

You must install this hotfix on all the SMS 2003 Advanced Client computers before you try to remove any SMS 2003 Advanced Client update that was created by using the Windows Installer version 3.0 SDK. To install this hotfix, follow these steps:

Create a shared folder in a location that is available to your SMS site server computers.
Copy the SMS2003-RTM-KB885266-X86-ENU.exe hotfix file to the new shared folder.
On the SMS 2003 site server computer, log on by using an account that has administrative credentials, and then connect to the shared folder that contains the hotfix.
On the SMS site server computer, double-click the Sms2003-rtm-kb840198-x86-enu.exe file. This starts the installation wizard.
After the installation files are copied, click Yes, I want to create a package and program now, and then click Next.
Click Next to accept the default package name and the default program name.
Complete the installation wizard.
In the SMS Administrator console, right-click Collections, click New, and then click Collection.
In the Collection Properties dialog box, type Advanced Clients for 885266.
Click the Membership Rules tab, and then click the computer button to open the Create Direct Membership Rule Wizard, and then click Next.
On the Search for Resources page, click System Resource next to Resource class, click Client Type next to Attribute name:, type 1 in the Value: box, and then click Next.
On the Collection Limiting page, click Browse, and in the Browse Collection dialog box, select All Systems, click OK, and then click Next.
On the Select Resources page, click the check box next to the Advanced Client computers where you want to install the hotfix. Click Select All to select all the Advanced Client computers in the list, click Next, and then click Finish.
In the SMS Administrator console, double-click Packages. Right-click KB885266 - Advanced Client Hotfix, point to All Tasks, and then click Distribute Software.
On the Welcome to the Distribute Package Wizard dialog box, click Next.
Click the distribution points that you want to use, and then click Next three times.
On the Advertisement Target page, click Advertise this program to an existing collection, and then click Browse. Click Advanced Clients for 885266, and then click OK.
Click Next two times. Click Advertise the program only to members of the specified collection, and then click Next.
Complete the Software Distribution Wizard.