Article ID: 885272 - View products that this article applies to.
Your Microsoft Windows 2000 Server-based computer crashes and you receive the following Stop error message:
Note The four Stop error parameters may vary.
STOP 0x0000001a (0x00041284, 0x797d6000, 0x000331ba, 0xc0881000)
This problem may occur if Physical Address Extensions (PAE) is enabled on your computer and you are running a PAE-aware program. If PAE is enabled, the virtual memory manager may split a page table entry (PTE) read operation into two unsynchronized 4-byte read operations. This split may cause PTE corruption to occur.
Hotfix informationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
PrerequisitesTo install this hotfix, you must be running Windows 2000 Service Pack 3 or a later version.
Restart requirementYou must restart your computer after you install this hotfix.
Hotfix replacement informationThis hotfix does not replace any other hotfixes.
File informationThe English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name ---------------------------------------------------------- 10-Feb-2004 19:47 5.0.2195.6897 30,160 Mountmgr.sys 02-Sep-2004 08:20 5.0.2195.6972 1,704,128 Ntkrnlmp.exe 02-Sep-2004 08:20 5.0.2195.6972 1,703,808 Ntkrnlpa.exe 02-Sep-2004 08:20 5.0.2195.6972 1,725,568 Ntkrpamp.exe 02-Sep-2004 08:20 5.0.2195.6972 1,680,896 Ntoskrnl.exe
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For additional information about Physical Addressing Extensions, click the following article numbers to view the articles in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/268363/ )Intel Physical Addressing Extensions (PAE) in Windows 2000
283037For additional information about how hotfix packages are named, click the following article numbers to view the articles in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/283037/ )Large memory support is available in Windows 2000 and Windows Server 2003
(http://support.microsoft.com/kb/816915/ )New file naming schema for Microsoft Windows hotfix packages
(http://support.microsoft.com/kb/824684/ )Description of the standard terminology that is used to describe Microsoft software updates