FIX: You receive an error message when you try to connect to Content Management Server 2002 SP1a from a Site Manager SP1a client

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Article ID: 885276 - View products that this article applies to.
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SYMPTOMS

When you try to connect to Microsoft Content Management Server 2002 Service Pack 1a (SP1a) from Site Manager, you receive the following error message:
Error: 0 Description: The remote server returned an error: (407) Proxy Authentication Required.
Severity: 5
Source: AEJavaProxy
Debug info: N/A
Extra info: N/A
Client Source: Login::ctlLogin_Click
Recommended Action: N/A
This problem occurs when the following conditions are true:
  • Your connection is from a Site Manager SP1a client.
  • Your connection is through a Microsoft Internet Security and Acceleration (ISA) Server by using integrated authentication.
Note This problem does not occur when you use the original Site Manager client or the Site Manager Service Pack 1 (SP1) client.

RESOLUTION

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
  Date         Time   Version   Size       File name
  --------------------------------------------------------------------------------------------
  22-Aug-2003  01:54                1,056  Eula.rtf
  16-Dec-2004  00:32            8,319,488  Microsoftcontentmanagementserver2002sp1apatch.msp
  16-Dec-2004  00:36            8,307,200  Microsoftcontentmanagementserver2002sp1aunpatch.msp
  20-Oct-2004  23:06  1.0.13.0    424,960  Setup.exe        
  16-Dec-2004  00:25                1,774  Setup.xml

Note Because of file dependencies, the most recent hotfix that contains these files may also contain additional files.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 885276 - Last Review: October 27, 2013 - Revision: 2.2
APPLIES TO
  • Microsoft Content Management Server 2002 Service Pack 1a
Keywords: 
kbnosurvey kbarchive kbautohotfix kbqfe kbhotfixserver kbfix kbbug KB885276

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