When you try to download a file by using America Online (AOL) software, the download process may abruptly stop with any type of network or Internet connection.

Additionally, your computer may abruptly drop your connection to AOL if you are connected over a broadband connection, such as a digital subscriber line (DSL).

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This problem may occur after you install Microsoft Windows XP Service Pack 2 (SP2).

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Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

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File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time    Version        Size     File name
   ---------------------------------------------------------
   01-Sep-2004  23:34   5.1.2600.2508  330,752  Ipnathlp.dll

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Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

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