Article ID: 885380 - View products that this article applies to.
Every other time that you open a document in an instance of Microsoft Word 2002 or of Microsoft Office Word 2003 that is running on a Microsoft Windows 2000 terminal server or on a Microsoft Windows Server 2003 terminal server, you may experience one of the following symptoms:
This issue may occur if the DisabledItems subkey and the Startup subkey are written to the following registry key:
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\CurrentVersion\Terminal Server\Install\Software\Microsoft\Office\10.0\Word\Resiliency
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\CurrentVersion\Terminal Server\Install\Software\Microsoft\Office\11.0\Word\Resiliency
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\CurrentVersion\Terminal Server\Install\Software\Microsoft\Office\12.0\Word\Resiliency
To have us fix this problem for you, go to the "Fix it for me" section. If you would rather fix this problem yourself, go to the "Let me fix it myself" section.
To fix this problem automatically, click the Fix this problem link. Then click Run in the File Download dialog box, and follow the steps in this wizard.
Fix this problem
Microsoft Fix it 50358
Note This wizard may be in English only; however, the automatic fix also works for other language versions of Windows.
Note If you are not on the computer that has the problem, you can save the automatic fix to a flash drive or to a CD, and then you can run it on the computer that has the problem.
Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/322756/ )How to back up and restore the registry in Windows
To work around this issue, delete the DisabledItems subkey and the Startup subkey. To do this, follow these steps:
The DisabledItems entry stores the documents, the templates, and the add-ins that have been disabled in Word 2002 or in Word 2003. The Startup entry defines the Microsoft Office safe mode state.
Contact us for more help
Connect with Answer Desk for expert help.