Article ID: 885419 - View products that this article applies to.
When you send an e-mail message from your Microsoft Exchange Server 2003 mailbox, the e-mail message is not formatted correctly. The contents may appear scrambled. Or, after you send an e-mail message, you may receive a non-delivery report (NDR) that is similar to the following:
This problem occurs when all the following conditions are true:
Hotfix informationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
PrerequisitesTo install this hotfix, you must be running Exchange Server 2003 Service Pack 1 (SP1). For additional information about how to obtain Exchange Server 2003 Service Pack 1, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/836993/ )How to obtain the latest service packs for Exchange Server 2003
Restart requirementYou do not have to restart your computer to install this hotfix. However, the Microsoft Exchange Information Store service and the Microsoft Exchange Event service are automatically restarted during the hotfix installation.
Hotfix replacement informationThis hotfix does not replace any other hotfixes.
File informationThe English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Hotfix installation instructionsAfter you install this hotfix, you must configure a registry entry to set the MIME encoding method that you want to use. To do this, follow these steps:
Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/322756/ )How to back up and restore the registry in Windows
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
The default MIME encoding in Exchange 2003 is 7-bit transfer encoding. The MIME encoding in some Asian languages must be set to an encoding method that is different from 7-bit encoding to wrap lines of text that contain more than 998 characters.
For additional information about this same problem in Microsoft Exchange 2000 Server, click the following article number to view the article in the Microsoft Knowledge Base:
830409For additional information about a version of this hotfix for the original release version of Exchange Server 2003, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/830409/ )An Exchange 2000 recipient may receive an NDR or an e-mail message that is not formatted correctly
835992For additional information about Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/835992/ )An e-mail message may not be formatted correctly when a recipient sends the e-mail message from an Exchange Server 2003 computer to another Exchange recipient
(http://support.microsoft.com/kb/824684/ )Description of the standard terminology that is used to describe Microsoft software updates
(http://support.microsoft.com/kb/817903/ )New naming schema for Exchange Server software update packages