After you install Microsoft Windows XP Service Pack 2 (SP2), your computer may unexpectedly stop, and you may receive the following error:Additionally, this symptom may occur after you install security update 890859 (MS05-018)in Windows 2000.

Back to the top

Windows XP

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Version             Size  File name
   ----------------------------------------------------------
   02-Dec-2004  04:05  5.1.2600.2573    108,032  Mup.sys
   02-Dec-2004  04:03  5.1.2600.2573  2,135,552  Ntkrnlmp.exe
   01-Dec-2004  06:11  5.1.2600.2573  2,056,832  Ntkrnlpa.exe
   01-Dec-2004  06:11  5.1.2600.2573  2,015,232  Ntkrpamp.exe
   02-Dec-2004  04:07  5.1.2600.2573  2,179,456  Ntoskrnl.exe

Back to the top

Windows 2000

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows 2000 Service Pack 3 and Windows 2000 Service Pack 4

   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   10-Feb-2004  19:47  5.0.2195.6897      30,160  Mountmgr.sys
   08-Mar-2005  19:54  5.0.2195.7035      90,544  Mup.sys
   26-Apr-2005  07:20  5.0.2195.7044   1,714,176  Ntkrnlmp.exe     
   26-Apr-2005  07:20  5.0.2195.7044   1,713,280  Ntkrnlpa.exe     
   26-Apr-2005  07:20  5.0.2195.7044   1,735,488  Ntkrpamp.exe     
   26-Apr-2005  07:20  5.0.2195.7044   1,690,496  Ntoskrnl.exe

Back to the top

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Back to the top

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

Back to the top