Article ID: 885655 - Last Review: December 3, 2007 - Revision: 2.3

IIS Manager does not start and you receive an error message when you use IIS and Windows Server 2003

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SYMPTOMS

When you use Microsoft Internet Information Services (IIS) on a Microsoft Windows Server 2003-based computer, you receive an error message that is similar to the following when you try to start IIS Manager:
Snap-in failed to initialize.
Name:<unknown>
CLSID:{A841B6C2-7577-11D0-BB1F-00A0C922E79C}
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RESOLUTION

To resolve this issue, use the Regsvr32 tool to register the Inetmgr.dll file. To do this, follow these steps:
  1. Open a command prompt.
  2. Type the following command, and then press ENTER:
    regsvr32 C:\Windows\system32\inetsrv\inetmgr.dll
  3. Close the command prompt.
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REFERENCES

For more information about the Regsvr32 tool, click the following article number to view the article in the Microsoft Knowledge Base:
249873  (http://support.microsoft.com/kb/249873/ ) Explanation of Regsvr32 usage and error messages
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APPLIES TO
  • Microsoft Internet Information Services 6.0, when used with:
    • Microsoft Windows Server 2003, Standard Edition (32-bit x86)
    • Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
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Keywords: 
kbtshoot kbprb KB885655
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