Description of the Word 2002 post-Service Pack 3 hotfix package: September 27, 2004

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Article ID: 885879 - View products that this article applies to.
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SUMMARY

Microsoft has released the Word 2002 post-Service Pack 3 hotfix package for Microsoft Word 2002. This article describes the following items about the hotfix package:
  • The issues that the hotfix package fixes
  • The prerequisites for installing the hotfix package
  • Whether you must restart your computer after you install the hotfix package
  • Whether the hotfix package is replaced by any other hotfix package
  • Whether you must make any registry changes to use one or more of the hotfixes in the package
  • The files that the hotfix package contains

INTRODUCTION

This article describes the Microsoft Word 2002 issues that are fixed in the Word 2002 post-Service Pack 3 hotfix package that is dated September 27, 2004.

Issues that the hotfix package fixes

This hotfix package fixes the following issues that were not previously documented in a Microsoft Knowledge Base article:
  • When you scroll up and down by using the arrow buttons that are on the vertical scroll bar in a Word 2002 document, one or more of the following symptoms may occur:
    • The text that is at the top of the document may disappear.
    • The text may be duplicated.
    • The text that you copy and paste from a different part of the document may actually copy and paste the incorrect text.
  • If you do all the following actions in the order that they are listed in a Word 2002 document that is protected for forms, Word 2002 may stop responding:
    • You type text in a form field.
    • You unprotect the forms document.
    • You type text in a non-form field area of the forms document.
    • You type text that causes the AutoCorrect functionality of Word 2002 to correct your typing.
    Additionally, you may receive the following error message:
    Microsoft Word has encountered a problem and needs to close. We are sorry for the inconvenience.

    To see what data this error report contains, click here.
    When you view the data in the error report, the report contains an error signature that is similar to the following error signature:
       Application name  Application version  Module name  Module version  Offset
       ----------------------------------------------------------------------------
       Winword.exe       10.0.6612.0          Winword.exe  10.0.6612.0     0077993a
    

MORE INFORMATION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

  • The optimized version of this hotfix is a post-Office XP Service Pack 3 (SP3) hotfix. To install the hotfix, you must have Microsoft Office XP Service Pack 3 (SP3) installed.

    For additional information about Office XP Service Pack 3, click the following article number to view the article in the Microsoft Knowledge Base:
    832671 Description of Microsoft Office XP Service Pack 3
  • The optimized version of this hotfix requires Microsoft Windows Installer version 2.0 or a later version.

    For additional information about the Windows Installer requirement, click the following article number to view the article in the Microsoft Knowledge Base:
    330537 Office XP updates and patches released after September 2002 may require Windows Installer 2.0
  • The full-file version of this hotfix is also the administrative version of this hotfix. You can install this version of the hotfix on a computer that is running Microsoft Office XP Service Pack 2 (SP2). However, we have tested this fix on a computer that is running Office XP SP3 more extensively than we have on a computer that is running Office XP SP2. If you install this hotfix on a computer that is running Office XP SP2, some file conflicts might occur. We support this configuration, but we do not recommend this configuration.

Restart information

You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix is replaced by a later hotfix.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
886793 Description of the Word 2002 post-Service Pack 3 hotfix package: October 1, 2004

Registry information

You do not have to create or to modify any registry keys to use any one of the hotfixes that this package contains.

Hotfix file information

This hotfix contains only those files that are required to correct the issues that this article lists. This hotfix may not contain of all the files that you must have to fully update a product to the latest build.

The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Size       File name
   -----------------------------------------------------------------------
   27-Sep-2004  19:19  8,316,416  Winwordff.msp (full-file/administrative)
   27-Sep-2004  18:08  2,995,712  Winwordop.msp (optimized)
After you install the hotfix, the global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table:
   Date         Time   Version      Size        File name
   --------------------------------------------------------
   24-Sep-2004  00:39  10.0.6733.0  10,627,784  Winword.exe
Note For additional information about how to install this hotfix, see the Readme.txt file that is included in the package.

REFERENCES

For additional information about the terminology that Microsoft uses when correcting software after it is released, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 885879 - Last Review: April 7, 2006 - Revision: 3.2
APPLIES TO
  • Microsoft Word 2002 Standard Edition
Keywords: 
kbautohotfix kbqfe kbhotfixserver kberrmsg kbbug kbfix kbhotfixrollup kbofficexppostsp3fix KB885879

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