IHV drivers or OEM drivers are replaced with Microsoft drivers when you install Windows XP Service Pack 2 by using the /n switch

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Article ID: 885895
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Symptoms

When you upgrade to Microsoft Windows XP Service Pack 2 (SP2), you may find that some Independent Hardware Vendor (IHV) drivers or some Original Equipment Manufacturer (OEM) drivers are replaced with Microsoft versions of the drivers. Sometimes, this change may cause problems. For example, when you resume your computer from standby, your computer may stop responding.

Cause

This problem may occur with some hardware if you upgrade to Windows XP SP2 by using the /n switch. When you use the /n switch, Update.exe may unexpectedly replace IHV drivers or OEM drivers with Microsoft drivers.

Resolution

To resolve this problem, install the latest drivers for your hardware. To obtain the latest drivers for your hardware, contact the manufacturer. For information about your hardware manufacturer, visit the following Web site:
http://support.microsoft.com/gp/vendors/en-us
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More information

The /n switch gives Update.exe the following instruction:
Do not back up files for uninstall.
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
262841 Command-Line switches for Windows software update packages
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

Properties

Article ID: 885895 - Last Review: June 20, 2014 - Revision: 1.0
Keywords: 
kbtshoot KB885895

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