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You cannot modify an embedded e-mail message that was forwarded as an attachment by a server-side rule in Exchange 2000 Server or in Exchange Server 2003

Article ID: 885903 - View products that this article applies to.

SYMPTOMS

When you try to modify an embedded e-mail message that was forwarded as an attachment by a server-side rule in Microsoft Exchange 2000 Server or Microsoft Exchange Server 2003, you receive the following warning message when you try to save the changes:

Your changes could not be saved because you don't have permission to modify some or all of the items in this folder. Do you want to save a copy of this item in the default folder for the item?

If you use a program that tries to modify attachments to e-mail messages, such as a mail archival program, the program cannot modify an embedded e-mail message that was forwarded as an attachment by a server-side rule. When the attempt to modify the embedded e-mail message fails, a MAPI_E_ACCESS_DENIED error is returned. This problem occurs even though the MAPI_MODIFY parameter is set when the program uses the IMAPIProp::OpenProperty method to access the PR_ATTACH_DATA_OBJ property.

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CAUSE

This problem occurs because when an e-mail message is forwarded as an attachment by a server-side rule, the embedded e-mail message is considered read-only. The embedded e-mail message is considered read-only because the MSGFLAG_SUBMIT property is set on the attachment.

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RESOLUTION

Exchange Server 2003

Service pack information

To resolve this problem, obtain the latest service pack for Microsoft Exchange Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

836993

(http://support.microsoft.com/kb/836993/ )

How to obtain the latest service packs for Exchange Server 2003

Exchange Server 5.5

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Exchange Server 2003 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

(http://support.microsoft.com/contactus/?ws=support)

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

This hotfix has the following prerequisites:

You must be running Microsoft Exchange 2000 Server Service Pack 3 (SP3). For additional information about how to obtain the latest Exchange 2000 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
301378
(http://support.microsoft.com/kb/301378/ )
How to obtain the latest Exchange 2000 Server service pack
You must have the August 2004 Exchange 2000 Server post-Service Pack 3 update rollup installed. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
870540
(http://support.microsoft.com/kb/870540/ )
Availability of the August 2004 Exchange 2000 Server post-Service Pack 3 update rollup

Restart requirement

You do not have to restart your computer after you install this hotfix. However, the Microsoft Exchange Information Store service and its dependent services are automatically restarted during the hotfix installation.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   26-Oct-2004  20:24  6.0.6617.18     2,310,144  Mdbmsg.dll       
   26-Oct-2004  21:20  6.0.6617.18     4,685,824  Store.exe

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
This problem was first corrected in Microsoft Exchange Server 2003 Service Pack 2.

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