Article ID: 885938 - View products that this article applies to.
In Microsoft Office 2007 and Microsoft Office 2003, some of the image files do not open correctly when you try to open image files. This behavior occurs when the following conditions are true:
This issue occurs because the improved Graphics Device Interface (GDI+) in Windows XP provides less support to read TIFF image files that are compressed in the JPEG format. In this scenario, the image file may not open correctly.
To work around this issue, use the Microsoft Office Document Imaging tool to set the image color compression for images to lossless compression (LZW). To do this, follow these steps:
For additional information about GDI+, visit the following Microsoft Web site:
For additional information about other issues related to supporting JPEG compressed TIFF image files in Office products, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/238249/ )TIFF images created in Kodak Imaging do not open in Microsoft Office
Article ID: 885938 - Last Review: May 21, 2007 - Revision: 2.2