An Office update package cannot be installed on the SMS 2003 client computer successfully if Office on the client is installed as a per-user installation

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Article ID: 886022 - View products that this article applies to.
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Symptoms

You cannot install the Microsoft Office update package on a Microsoft Systems Management Server (SMS) 2003 client computer successfully if you distribute the update by using the SMS 2003 Distribute Software Updates wizard. The client computer receives no error message. The SMS Administrator console on the SMS site server shows the status of the advertisement for "Message Name" as "Program completed with success."

Cause

This problem occurs if the following conditions are true:
  • You used the Just me installation option. This option provides a per-user installation.

    For example, you used the following Windows Installer command to install Microsoft Office XP to the current user:
    msiexec /ju c:\officexp\proplus.msi
    Or, you used Group Policy to deploy Office. For more information about how to use Group Policy to deploy Office, visit the following Microsoft Web site:
    Using Group Policy to Deploy Office
  • You used the Distribute Software Updates wizard to distribute the Office update package to the SMS client computers.
This issue occurs because the Microsoft Office Inventory Scan Tool for Updates does not support Office when Office is installed by using a per-user installation. The scanning tool cannot find any current installation of Office. Therefore, the scanning tool does not try to install any Office updates.

Note You can find the similar explanation in the OfficeUpdInventRelNotes.htm file in the folder where you installed the Office Inventory Scan Tool for Updates.

For more information about Systems Management Server 2003 software update scanning tools, visit the following Microsoft Web site:
http://technet.microsoft.com/en-us/sms/bb676786.aspx

Workaround

To work around this problem, install Office by using a per-machine installation. For more information about per-user installations or about per-machine installations, visit the following Microsoft Web site:
http://msdn2.microsoft.com/en-us/library/aa371865.aspx

Status

This behavior is by design.

More information

You may find the following similar complete information in the Patchinstall.log in the %Windir%\system32\CCM\Logs on the client computer:
Inside QChain ....
---- Old Information In The Registry ------ 
---- New Information In The Registry ------ Leaving QChain count 0 .... 
~Processing Commandline Software Updates Installation AgentPARAMETER: Persistent icon remind interval (/n option) supplied with default value = (180) minutes Software Updates Installation Agent
PARAMETER: Suppress Reboot for WorkStation Software Updates Installation Agent
PARAMETER: Suppress Reboot for Server Software Updates Installation Agent
PARAMETER: Run in quiet (windowless - /q option) mode Software Updates Installation Agent
PARAMETER: Countdown Period (/c option) supplied with value = (15) minutes Software Updates Installation Agent
PARAMETER: Default to postpone instead of install (/p option) Software Updates Installation Agent
PARAMETER: Failsafe Timeout Period (/t option) supplied with value = (20) minutes Software Updates Installation Agent
PARAMETER: Authorization file name = (PatchAuthorize.xml). Software Updates Installation Agent
Loading Resource DLL Software Updates Installation Agent
IsNewer file return false Software Updates Installation Agent
Successfully loaded Resource DLL 'C:\WINDOWS\System32\VPCache\00000409\PIAResource.dll' Software Updates Installation Agent
Loading Authorization List Software Updates Installation Agent
ScanPackage = Office XP Patches Software Updates Installation Agent
ScanProgram = Office XP Patches Software Updates Installation Agent
ITOrganization = Your administrator Software Updates Installation Agent
~AuthorizedPatch Software Updates Installation Agent
QNumbers = None Software Updates Installation Agent
Title = Word 2002 Update: June 21 2001 Software Updates Installation Agent
InfoPath = http://www.microsoft.com/downloads/details.aspx?FamilyID=1A8CE553-AB76-4A63-99DA-B4ED914C1514&displaylang=en s Software Updates Installation Agent
BinPath = http://download.microsoft.com/download/OfficeXPStandard/wrd1001/1/WIN98Me/EN-US/wrd1001.exe Software Updates Installation Agent
Language = Software Updates Installation Agent
LocaleID = 0 Software Updates Installation Agent
LocaleNeutral = FALSE Software Updates Installation Agent
Product = Word 2002 Update: June 21 2001 Software Updates Installation Agent
TimeAuthorized = 20041126125900.000000+*** Software Updates Installation Agent
IsGMT = FALSE Software Updates Installation Agent
AuthorizationName = Microsoft Office - Word 2002 Software Updates Installation Agent
Command = Software Updates Installation Agent
Executable Name = .\Word 2002 Update- June 21 2001\wrd1001.exe Software Updates Installation Agent
Commandline = -Q Software Updates Installation Agent
SuccessCodes = Software Updates Installation Agent
Success Code = (1641) Software Updates Installation Agent
Success Code = (3010) Software Updates Installation Agent
Success Range = (1633 .. 1634) Software Updates Installation Agent
Success Code = (0) Software Updates Installation Agent
Success Range = (1234 .. 1249) Software Updates Installation Agent
Trying to call Scan Program Software Updates Installation Agent
Scan Program Path (C:\WINDOWS\System32\VPCache\H0100001\ScanWrapper.exe /s /cache /Agent) Software Updates Installation Agent
Calling Program -- "C:\WINDOWS\System32\VPCache\H0100001\ScanWrapper.exe " /s /cache /agent Software Updates Installation Agent
Program Execution Started ... Software Updates Installation Agent
Scan program exited with code -- 0 Software Updates Installation Agent
Getting List of Patches from WMI Software Updates Installation Agent
~Software updates to be Installed (which are both applicable and authorized) Software Updates Installation Agent
Skip software update as it is not applicable: Software Updates Installation Agent
QNumber = None Software Updates Installation Agent
Title = Word 2002 Update: June 21 2001 Software Updates Installation Agent
~Zero software updates evaluated to be installed Software Updates Installation Agent
Inside SavePatchState() Software Updates Installation Agent
0 Authorized updates, 0 updates attempted, 0 updates failed. Success MIF will be generated. Software Updates Installation Agent
InstallStatusMIFEx() Called with ProgramReboot = FALSE Software Updates Installation Agent
Successfully created Status MIF Software Updates Installation Agent
~ ======= Software Updates Installation Agent Terminating ======= Software Updates Installation Agent

References

For additional information about how to use command-line switches for Office XP setup, click the following article number to view the article in the Microsoft Knowledge Base:
283686 How to use command-line switches for Office XP setup

Properties

Article ID: 886022 - Last Review: August 29, 2012 - Revision: 2.0
Applies to
  • Microsoft Systems Management Server 2003
Keywords: 
kbsms2003spfix kbsms2003bug kbprb KB886022

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