Article ID: 886076 - Last Review: October 27, 2006 - Revision: 1.2

You cannot install SQL Server 2000 after you install Systems Management Server 2003 Advanced Client without a system restart

View products that this article applies to.
Important This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:
256986  (http://support.microsoft.com/kb/256986/ ) Description of the Microsoft Windows Registry
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SYMPTOMS

After you use the Ccmsetup.exe file to install Microsoft Systems Management Server (SMS) 2003 Advanced Client, and then you try to install Microsoft SQL Server 2000 on the same computer, you receive the following message:
A previous program installation created pending file operations on the installation machine. You must restart the computer before running setup.
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CAUSE

This issue occurs because the Ccmsetup.exe file creates the following file after SMS 2003 Advanced Client is successfully installed:
%WINDIR%\system32\ccmsetup\ccmsetup.reset
The following registry key contains evidence of this file:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\PendingFileRenameOperations
For example, the PendingFileRenameOperations subkey lists the following item in this scenario:
\\??\D:\WINDOWS\system32\ccmsetup\ccmsetup.reset
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RESOLUTION

To resolve this problem, obtain the latest service pack for SMS 2003. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
885643  (http://support.microsoft.com/kb/885643/ ) How to obtain the latest Systems Management Server 2003 service pack
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WORKAROUND

If the Ccmsetup.reset file is the only item that is listed in the PendingFileRenameOperations registry subkey, you can safely delete both this subkey and the Ccmsetup.reset file after the Advanced Client is installed. Additionally, you do not have to restart the computer before you install SQL Server 2000.

Note If there are multiple items in the PendingFileRenameOperations registry key, we recommend that you restart your computer.
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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was corrected in SMS 2003 Service Pack 1.
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APPLIES TO
  • Microsoft Systems Management Server 2003
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Keywords: 
kbsetup kbprb kbsmsclients KB886076
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