You cannot redirect audio to a client computer when you are running a Remote Desktop Connection in Windows XP

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Article ID: 886199 - View products that this article applies to.
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SYMPTOMS

When you use the Remote Desktop Connection to log on to a Microsoft Windows XP Remote Desktop Protocol (RDP) 5.1-based or RDP 5.2-based client, and then you connect to a Windows XP-based remote host, audio redirection may not occur.

Note Audio redirection enables the client computer to receive any sound or audio that is played in the remote session. (This scenario assumes that the client computer has a working sound adaptor.)

For additional information about how to let users redirect audio in a Remote Desktop Connection session, click the following article number to view the article in the Microsoft Knowledge Base:
818465 How to use Group Policy to permit users to redirect and play audio in a Remote Desktop session to Terminal Services in Windows Server 2003

CAUSE

This problem may occur when a user logs on to a Remote Desktop Connection session with a different Windows XP user account than the previous user used. For example, user A may use audio redirection during a Remote Desktop Connection session and then log off the Windows XP-based computer. If user B uses a different account to log on to the same Windows XP-based computer, audio redirection will not work during the Remote Desktop Connection session.

RESOLUTION

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

You must have Windows XP Service Pack 2 installed to apply this hotfix.

For additional information about how to obtain the latest Windows XP service pack, click the following article number to view the article in the Microsoft Knowledge Base:
322389 How to obtain the latest Windows XP service pack

Restart information

You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix is not replaced by any later hotfix.

Hotfix file information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version        Size    File name
   -----------------------------------------------------
   06-Oct-2004  18:37  5.1.2600.2524  19,968  Rdpsnd.dll

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 886199 - Last Review: August 29, 2007 - Revision: 3.1
APPLIES TO
  • Microsoft Windows XP Professional
  • Microsoft Windows XP Home Edition
Keywords: 
kbautohotfix kbwinxppresp3fix kbwinxpsp3fix kbfix kbbug kbqfe kbhotfixserver KB886199

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