Article ID: 886205 - View products that this article applies to.
You cannot recover deleted items when you use Recover Deleted Items in Microsoft Office Outlook 2003. This is the case when the following conditions are true:
This behavior occurs because Recover Deleted Items is disabled in Outlook 2003 when you use RPC over HTTP.
Add a registry entry to the Outlook client computer before you connect to the Exchange server. To do this, follow these steps:
Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/322756/ )How to back up and restore the registry in Windows
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/178630/ )How to use Exchange Server 5.5 or Exchange 2000 Server to recover items that are not first transferred to the Deleted Items folder in Outlook