Article ID: 886264 - Last Review: February 3, 2011 - Revision: 9.12
Programs that may experience a change in behavior after you install Windows XP Service Pack 2
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Notice
This article is intended for advanced computer users. If you are not comfortable with advanced troubleshooting, you might want to ask someone for help or contact support. For information about how to do this, visit the following Microsoft Web site:
This article contains a list of the programs that may
experience a change in behavior when the programs are run on a
Windows XP Service Pack 2 (SP2)-based computer.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
884130
(http://support.microsoft.com/kb/884130/
)
Programs that are known to experience a loss of functionality when they run on a Windows XP Service Pack 2-based computer
Programs that are affected by the changes in Internet Explorer
Changes to the following features in Microsoft Internet Explorer
may affect program behavior:
Pop-up Blocker
Information Bar
File Download Security Warning
Local Machine Zone Security
The following table lists programs that may experience a
change of behavior when you run the program on a Windows XP SP2-based computer.
Collapse this tableExpand this table
Program
Version
Vendor
Issue
Solution
Business Winstone
2004
Ziff Davis Media,
Inc.
If you do not click Yes to download the active
content, the benchmark program times out.
Click Yes
to download the active content, and the benchmark software continues.
For more information, click the following article number
to view the article in the Microsoft Knowledge Base:
883255
(http://support.microsoft.com/kb/883255/
)
How to configure Internet Explorer automatic download prompts on your Windows XP Service Pack 2-based computer
CheckSoft Home & Business
2004
Avanquest
USA, LLC
When you use Help, you receive a "cannot find .htm file"
error, and the Help page is not displayed correctly.
To see the Help
information, click the Information Bar in Internet Explorer and allow the local
content.
Content Management Server 2001
2001
Microsoft
Corp.
An "Access denied" error may occur when the program uses a script
to open Internet Explorer.
Disable the Internet Explorer Pop-up
Blocker.
Dave's Quick Search Deskbar
3.16
Dave Bau
This third-party toolbar blocks the Internet Explorer Information Bar
from displaying.
For support information, visit the following Dave Bau
Web site: http://www.dqsd.net/
(http://www.dqsd.net/)
Kerio Personal Firewall
4
Kerio Technologies,
Inc.
When you use Kerio Personal Firewall 4, you receive repeated
Internet Explorer warnings on every Web page.
A security upgrade to
Windows XP SP2 prevents the pop-up blocker feature of this program from working
correctly.
Max Payne 2: The Fall of Max Payne
1
RockStar
Games, Inc.
When you open the Readme file, the Internet Explorer
Information Bar prevents the active content from loading.
Click in the
Information Bar, and then click Yes at the security warning.
The content will display correctly. This issue does not affect regular game
play in any way.
McAfee Internet Security Suite 2004
6
McAfee,
Inc.
A blank window appears when you visit the McAfee download Web
site.
Open an Internet Explorer window first, and then visit the McAfee
download Web site.
Medieval: Total War
1
Activision,
Inc.
The activation Help page requires that you accept the Information
Bar warning every time that you see it.
With Windows XP SP2, you must
accept the Information Bar warning to view local active content as a Web page.
This behavior is by design.
Office Excel 2003
2003
Microsoft
Corp.
When you use a UNC path to open a PivotChart that is published as
a Web page, the page is not displayed correctly.
You cannot open an InfoPath XML file in Internet
Explorer.
Double-click the file to open it.
Office PowerPoint 2003
2003
Microsoft
Corp.
When you open a Web version of a presentation in full-screen
mode, and you do not accept the Information Bar security warning, no easy
option exists to close the full blank screen.
Press ALT+F4 to close the
screen, or press CTRL+ALT+DEL, and then use Task Manager to close the
PowerPoint presentation.
Office PowerPoint 2003
2003
Microsoft
Corp.
When PowerPoint tries to install Windows Rights Management
client, a blank Internet Explorer window appears.
Currently, no
solution exists for this issue.
Visio Viewer 2003
2003
Microsoft
Corp.
When you try to use Web Page preview to view a drawing, you
receive a message before you can view the content.
For more information, click the following article
number to view the article in the Microsoft Knowledge Base:
843017
(http://support.microsoft.com/kb/843017/
)
Description of the Internet Explorer Information Bar in Windows XP Service Pack 2
Office Visio 2003
2003
Microsoft
Corp.
When you open a Web version of a Visio drawing in full-screen
mode, and you do not acknowledge the Information Bar security warning, you
receive a message before you can view the content.
For more information, click the following article
number to view the article in the Microsoft Knowledge Base:
843017
(http://support.microsoft.com/kb/843017/
)
Description of the Internet Explorer Information Bar in Windows XP Service Pack 2
PowerPoint 2002
2002 SP2
Microsoft
Corp.
When you try to use Web Page preview to view a presentation, you
receive four different messages before you can view the
content.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
843017
(http://support.microsoft.com/kb/843017/
)
Description of the Internet Explorer Information Bar in Windows XP Service Pack 2
StarCraft
1.05
Blizzard
Entertainment
Help Web pages show HTML code instead of an actual Web
page.
Typical program operation is unaffected by this issue.
TurboCAD Professional
9
IMSI,
Inc.
When the tutorial is selected, an Internet Explorer Information
Bar warning prevents the text from displaying correctly.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
843017
(http://support.microsoft.com/kb/843017/
)
Description of the Internet Explorer Information Bar in Windows XP Service Pack 2
Works Suite 2004
2004
Microsoft
Corp.
Some pages display the Internet Explorer Information Bar and
require that you to accept an Information Bar warning.
The Information
Bar does not otherwise effect program functionality.
Yahoo! Messenger
6.0.0.167
Yahoo!
Inc.
Yahoo Messenger Launchcast is blocked by the Internet Explorer
Pop-up Blocker.
Add the following sites to the Allowed
sites list:http://music.yahoo.com
(http://music.yahoo.com)
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
843016
(http://support.microsoft.com/kb/843016/
)
How to configure the Pop-up Blocker on a computer that is running Windows XP Service Pack 2
Programs that are affected by the changes in Apps Help services
The Apps Help services component provides Help information to you
when you run a program with a known compatibility problem. When the program
runs, a dialog box is displayed with a brief description of the issue. You can
then visit the Web site of the program vendor for an update or for information
about resolving the issue.
The following table lists programs that may
generate an Apps Help message when you run the program on a Windows XP
SP2-based computer.
Collapse this tableExpand this table
Program
Version
Vendor
Issue
Solution
Dead Man's Hand
1
Atari, Inc.
The
program does not start.
An Apps Help message directs you to the update
at the following Atari Web site:
http://www.atari.com
(http://www.atari.com)
Der Brockhaus Multimedia
2004
2004
Bibliographisches Institut & F.A. Brockhaus,
AG
The program does not start.
An Apps Help message directs you
to the following Brockhaus Web site:
http://www.brockhaus.de/
(http://www.brockhaus.de/)
Moto Racer 3
3
Atari, Inc.
When you
install or start this game, Microsoft generates an Apps Help
message.
An Apps Help message directs you to the following Atari Web
site: http://www.atari.com
(http://www.atari.com)
Nero 6 Ultra Edition
6
Ahead Software,
Inc.
Microsoft blocks this program from installing or
starting.
Programs that are affected by the changes in Windows Firewall
For client-based or server-based programs that communicate over
the Internet or over a network, the Windows Firewall feature in Windows XP SP2
may be blocking unsolicited connections to your computer. (Windows Firewall was
formerly known as Internet Connection Firewall.)
Examples of
client-based or server-based programs that may experience this issue include
the following:
Multiplayer games that are used over the
Internet.
Instant message programs that are used over the
Internet.
Windows XP SP2-based client programs that receive data from
a server.
Windows XP SP2-based server programs that respond to client
requests.
For more information about programs that may stop working because of
the Windows Firewall feature and how to troubleshoot these
issues, click the following article numbers to view the articles in the Microsoft Knowledge Base:
842242
(http://support.microsoft.com/kb/842242/
)
Windows Firewall may block some programs from communicating over the Internet after you install Windows XP Service Pack 2
875357
(http://support.microsoft.com/kb/875357/
)
Troubleshooting Windows Firewall settings in Windows XP Service Pack 2
The following table lists programs that may stop
working on a Windows XP SP2-based computer because of the Windows Firewall.
Collapse this tableExpand this table
Program
Version
Vendor
Issue
Solution
Aelita ERDisk for Active Directory
6.7
6.7.128.0
Quest Software, Inc.
The program cannot
contact a remote computer.
Click File and Printer
Sharing in the Windows Firewall, and then click Allow file and
printer sharing. This action opens UDP ports 137 and 138 and TCP ports
139 and 445.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
842242
(http://support.microsoft.com/kb/842242/
)
Windows Firewall may block some programs from communicating over the Internet after you install Windows XP Service Pack 2
Application Center 2000 SP2
2000
SP2
Microsoft Corp.
Application Center snap-in does not display
the correct Health Monitor information.
Add TCP port445 to the Windows
Firewall exception list.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
842242
(http://support.microsoft.com/kb/842242/
)
Windows Firewall may block some programs from communicating over the Internet after you install Windows XP Service Pack 2
Application Center 2000 SP2
2000
SP2
Microsoft Corp.
Application Center snap-in does not run
Health Monitor actions on the monitored system.
Add TCP port 445 to the
Windows Firewall exception list.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
842242
(http://support.microsoft.com/kb/842242/
)
Windows Firewall may block some programs from communicating over the Internet after you install Windows XP Service Pack 2
AutoCAD 2004
2004
Autodesk, Inc.
You
cannot use FTP viewer (the File Open dialog box) to search for projects if the
remote FTP host has Windows Firewall enabled.
Add the FTP Server or TCP
port 21 to the Windows Firewall exception list.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
842242
(http://support.microsoft.com/kb/842242/
)
Windows Firewall may block some programs from communicating over the Internet after you install Windows XP Service Pack 2
Baseline Security Analyzer
1.2
Microsoft
Corp.
A remote computer with Windows Firewall protection enabled cannot
be scanned.
Click File and Printer Sharing in Windows
Firewall. Click Allow file and printer sharing.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
842242
(http://support.microsoft.com/kb/842242/
)
Windows Firewall may block some programs from communicating over the Internet after you install Windows XP Service Pack 2
bv-Admin Mobile
4.1
BindView
Corp.
The program does not connect with a remote computer when Windows
Firewall is enabled.
Click File and Printer Sharing in
Windows Firewall. Click Allow file and printer sharing. This
action opens UDP ports 137 and 138 and TCP ports 139 and 445.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
842242
(http://support.microsoft.com/kb/842242/
)
Windows Firewall may block some programs from communicating over the Internet after you install Windows XP Service Pack 2
ColdFusion MX for J2EE
6.1
Macromedia,
Inc.
The program does not allow remote access as a Web server when
Windows Firewall is enabled on the server computer.
An administrator
must manually add the main port to the Windows Firewall exception list.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
842242
(http://support.microsoft.com/kb/842242/
)
Windows Firewall may block some programs from communicating over the Internet after you install Windows XP Service Pack 2
Cute FTP 5.0 XP
5.0 XP
GlobalSCAPE Texas,
LP
You cannot use FTP to access a Windows XP SP2-based computer with
Windows Firewall enabled.
Add TCP port 21 or FTP server to the Windows
Firewall exception list.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
842242
(http://support.microsoft.com/kb/842242/
)
Windows Firewall may block some programs from communicating over the Internet after you install Windows XP Service Pack 2
EMC Data Manager
3.1
EMC Corp.
Remote
installation of an EMC Data Manager client to a Windows XP SP2-based client
fails when Windows Firewall is enabled.
Add TCP port 3895 to the
Windows Firewall exception list.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
842242
(http://support.microsoft.com/kb/842242/
)
Windows Firewall may block some programs from communicating over the Internet after you install Windows XP Service Pack 2
End2End 4.1
4.1
NetIQ Corp.
Windows
Firewall prevents the server from running the Clientautorun.exe
program.
Add TCP ports 10115 and 10116 to the Windows Firewall
exception list.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
842242
(http://support.microsoft.com/kb/842242/
)
Windows Firewall may block some programs from communicating over the Internet after you install Windows XP Service Pack 2
eTrust Antivirus
7
Computer Associates
International, Inc.
The Remote Install test log on to Windows XP SP2
fails with Windows Firewall enabled.
Add the File and Printer Sharing
ports and the ICMP echo request ports to the Windows Firewall exception list.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
842242
(http://support.microsoft.com/kb/842242/
)
Windows Firewall may block some programs from communicating over the Internet after you install Windows XP Service Pack 2
eTrust Antivirus
6.0.100
Computer Associates
International, Inc.
A remote installation to a Windows XP SP2-based
client fails.
Add the File and Printer Sharing ports, the ICMP echo
request ports, and TCP port 42510 to the Windows Firewall exception list.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
842242
(http://support.microsoft.com/kb/842242/
)
Windows Firewall may block some programs from communicating over the Internet after you install Windows XP Service Pack 2
eTrust InnoculateIT
7.0
Computer Associates
International, Inc.
Remote installation of this program fails on a
client that is running Windows XP SP2.
See InnoculateIT documentation
to determine which ports on the client must be opened.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
842242
(http://support.microsoft.com/kb/842242/
)
Windows Firewall may block some programs from communicating over the Internet after you install Windows XP Service Pack 2
Exceed
7 and 8
Hummingbird Ltd.
FTP
for Windows Explorer will not be able to connect to remote computers with
Windows Firewall enabled.
Add FTP server or TCP port 21 to the Windows
Firewall exception list.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
842242
(http://support.microsoft.com/kb/842242/
)
Windows Firewall may block some programs from communicating over the Internet after you install Windows XP Service Pack 2
EXTRA! Bundle for TCP/IP
6.6
Attachmate
Corp.
EXTRA! Bundle for TCP/IP 6.6 cannot establish a Telnet session to
remote host with Windows Firewall enabled.
Add Telnet Server or TCP
port 23 to the Windows Firewall exception list.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
842242
(http://support.microsoft.com/kb/842242/
)
Windows Firewall may block some programs from communicating over the Internet after you install Windows XP Service Pack 2
EXTRA! Enterprise 2000
2000
Attachmate
Corp.
EXTRA! Enterprise 2000 cannot establish Telnet session to remote
host with Windows Firewall enabled.
On the remote computer that is
running Windows XP SP2, add TCP port 23 to Windows Firewall exception list, or
add Telnet Server to the list of allowed network services.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
842242
(http://support.microsoft.com/kb/842242/
)
Windows Firewall may block some programs from communicating over the Internet after you install Windows XP Service Pack 2
EXTRA! Personal Client
6.5
Attachmate
Corp.
EXTRA! Personal Client 6.5 and 6.7 cannot establish Telnet
session to remote host with Windows Firewall enabled.
On the remote
computer that is running Windows XP SP2, add TCP port 23 to Windows Firewall
exception list, or add Telnet Server to the list of allowed network services.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
842242
(http://support.microsoft.com/kb/842242/
)
Windows Firewall may block some programs from communicating over the Internet after you install Windows XP Service Pack 2
Ghost 7.5 Corporate Edition
7.5
Symantec
Corp.
Ghost Server Corporate Edition 7.5 cannot push down ghost client
with Windows Firewall enabled.
Manually open the following ports in the
Windows Firewall: 139 TCP NetBIOS Session service, 445 TCP SMB over TCP, 137
UDP NetBIOS Name Service, and 138 UDP NetBIOS Datagram Service.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
842242
(http://support.microsoft.com/kb/842242/
)
Windows Firewall may block some programs from communicating over the Internet after you install Windows XP Service Pack 2
Harvard Graphics 3 for Windows
3
Serif,
Inc.
You cannot join a conference.
Add File and Print Sharing
to the Windows Firewall exception list.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
842242
(http://support.microsoft.com/kb/842242/
)
Windows Firewall may block some programs from communicating over the Internet after you install Windows XP Service Pack 2
HostExplorer 8.0
8.0
Hummingbird
Ltd.
Host Explorer 8 program does not telnet to a Windows XP SP2-based
client with Windows Firewall enabled.
Add TCP ports 23 and 21 to the
Windows Firewall exception list.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
842242
(http://support.microsoft.com/kb/842242/
)
Windows Firewall may block some programs from communicating over the Internet after you install Windows XP Service Pack 2
ICQ Pro
3916 and Lite 1300
ICQ,
Inc.
If you uninstall Windows XP SP2 Update, ICQ will no longer be able
to connect to the Internet.
After Windows XP SP2 is removed, the
Internet Connection Firewall is enabled. You must see the ICQ documentation to
find the correct ports to open.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
842242
(http://support.microsoft.com/kb/842242/
)
Windows Firewall may block some programs from communicating over the Internet after you install Windows XP Service Pack 2
KEA! 340
5.1
Attachmate Corp.
KEA!
340 v5.1 cannot establish Telnet session to remote host with Windows Firewall
enabled.
On the remote computer that is running Windows XP SP2,
manually open TCP port 23, or add Telnet Server to the list of allowed network
services.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
842242
(http://support.microsoft.com/kb/842242/
)
Windows Firewall may block some programs from communicating over the Internet after you install Windows XP Service Pack 2
McAfee NetShield
4.5
McAfee,
Inc.
NetShield Server cannot connect to a client that is running
Windows XP SP2.
See NetShield documentation for Windows Firewall
settings.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
842242
(http://support.microsoft.com/kb/842242/
)
Windows Firewall may block some programs from communicating over the Internet after you install Windows XP Service Pack 2
PATROL for Windows 2000 Server
3.4.0.11
BMC
Software, Inc.
Window Firewall prevents a connection between a server
and a client.
Add TCP ports 3181, 10128, and 25 and UDP ports 3181,
10128, and 25 to the Windows Firewall exception list.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
842242
(http://support.microsoft.com/kb/842242/
)
Windows Firewall may block some programs from communicating over the Internet after you install Windows XP Service Pack 2
pcAnywhere
11
Symantec Corp.
The
program installs a service that is blocked from listening on a port when
Windows Firewall is enabled. No message tells you that the service is
blocked.
When you start the program, an Apps Help message prompts for
the service to be added to the Windows Firewall exception list. To solve the
issue, you can also add TCP port 5631 to the Windows Firewall exception list.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
842242
(http://support.microsoft.com/kb/842242/
)
Windows Firewall may block some programs from communicating over the Internet after you install Windows XP Service Pack 2
Reflection
9, 9.03, 10, 11 and 12
WRQ,
Inc.
An FTP client cannot connect to remote computers with Windows
Firewall enabled.
Application service is blocked and must be manually added to the
Windows Firewall exception list when Windows Firewall is
enabled.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
842242
(http://support.microsoft.com/kb/842242/
)
Windows Firewall may block some programs from communicating over the Internet after you install Windows XP Service Pack 2
Retrospect Client
5
Dantz Development
Corp.
The program does not connect to remote computers when Windows
Firewall is enabled.
Open port 497 for both UDP and TCP.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
842242
(http://support.microsoft.com/kb/842242/
)
Windows Firewall may block some programs from communicating over the Internet after you install Windows XP Service Pack 2
SmarTerm Office
10 and 11
Esker
S.A.
SmarTerm Office 10 and 11 cannot establish Telnet session to a
remote host with Windows Firewall enabled.
On the remote computer that
is running Windows XP SP2, manually open TCP port 23, or add Telnet Server to
the list of allowed network services.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
842242
(http://support.microsoft.com/kb/842242/
)
Windows Firewall may block some programs from communicating over the Internet after you install Windows XP Service Pack 2
SmarTerm Office
10 and 11
Esker
S.A.
The FTP tool cannot connect to remote computers with Windows
Firewall enabled.
On the remote computer that is running Windows XP
SP2, manually open TCP port 23, or add Telnet Server to the list of allowed
network services.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
842242
(http://support.microsoft.com/kb/842242/
)
Windows Firewall may block some programs from communicating over the Internet after you install Windows XP Service Pack 2
SNA Server 4.0
4.0 SP4
Microsoft
Corp.
You cannot see a Windows XP SP2-based computer with Windows
Firewall enabled by default.
Add File and Print Sharing to the Windows
Firewall exception list.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
842242
(http://support.microsoft.com/kb/842242/
)
Windows Firewall may block some programs from communicating over the Internet after you install Windows XP Service Pack 2
SQL Server
Microsoft Corp.
Windows
Firewall port exceptions are required for remote debugging.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
842242
(http://support.microsoft.com/kb/842242/
)
Windows Firewall may block some programs from communicating over the Internet after you install Windows XP Service Pack 2
SQL Server 2000
2000 Release A and 2000
SP3
Microsoft Corp.
You cannot connect to a Windows XP
SP2-based computer with the Windows Firewall on by
default.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
842242
(http://support.microsoft.com/kb/842242/
)
Windows Firewall may block some programs from communicating over the Internet after you install Windows XP Service Pack 2
Symantec AntiVirus Corporate
Edition
9
Symantec Corp.
The program cannot update
virus definitions with Windows Firewall on by default.
Add the
Defwatch.exe executable to the Windows Firewall exception list.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
842242
(http://support.microsoft.com/kb/842242/
)
Windows Firewall may block some programs from communicating over the Internet after you install Windows XP Service Pack 2
Systems Management Server
2003 RC2
Microsoft
Corp.
Remote Tool cannot control a Windows XP SP2-based client with
Windows Firewall enabled.
When you access a database site, you
receive the following message: "An error occurred during your last operation.
Contact with the SMS provider has been lost. Refresh the Site Database node or
restart the UI. For debugging information, press the more information button."
An SMS server cannot see a Windows XP SP2-based client with the
Windows Firewall enabled.
You must enable the File and Printer Sharing
ports.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
842242
(http://support.microsoft.com/kb/842242/
)
Windows Firewall may block some programs from communicating over the Internet after you install Windows XP Service Pack 2
ViaVoice
10.0 13
IBM Corp.
More than
one Windows Firewall dialog box appears during installation of this
program.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
842242
(http://support.microsoft.com/kb/842242/
)
Windows Firewall may block some programs from communicating over the Internet after you install Windows XP Service Pack 2
ViewNow
1 and 1.05
NetManage,
Inc.
You cannot establish a Telnet session to the remote host with
Windows Firewall enabled.
On the remote computer that is running
Windows XP SP2, manually open TCP port 23, or add Telnet Server to the list of
allowed network services.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
842242
(http://support.microsoft.com/kb/842242/
)
Windows Firewall may block some programs from communicating over the Internet after you install Windows XP Service Pack 2
ViewNow
1 and 1.05
NetManage,
Inc.
You cannot establish X-Windows Sessions with Windows Firewall
enabled.
Manually open UDP port 177 and TCP port 6000.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
842242
(http://support.microsoft.com/kb/842242/
)
Windows Firewall may block some programs from communicating over the Internet after you install Windows XP Service Pack 2
ViewNow
1 and 1.05
NetManage,
Inc.
The FTP tool cannot connect to remote computers with Windows
Firewall enabled.
On the remote computer that is running Windows XP
SP2, manually open TCP port 21, or add Telnet Server to the list of allowed
network services.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
842242
(http://support.microsoft.com/kb/842242/
)
Windows Firewall may block some programs from communicating over the Internet after you install Windows XP Service Pack 2
Visual InterDev 6.0
6
Microsoft
Corp.
Visual Interdev 6.0 will not create a Web project on a remote
server with Windows XP SP2 and Windows Firewall enabled.
Manually open
TCP port 80.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
842242
(http://support.microsoft.com/kb/842242/
)
Windows Firewall may block some programs from communicating over the Internet after you install Windows XP Service Pack 2
Visual Studio .NET (2003), Enterprise Developer Edition
2003
Microsoft Corp.
A Windows Firewall port exception
is required for remote DCOM debugging.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
842242
(http://support.microsoft.com/kb/842242/
)
Windows Firewall may block some programs from communicating over the Internet after you install Windows XP Service Pack 2
Visual Studio 6.0
6
Microsoft
Corp.
Remote debugging does not work with Windows Firewall enabled on
the local or remote computer.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
842242
(http://support.microsoft.com/kb/842242/
)
Windows Firewall may block some programs from communicating over the Internet after you install Windows XP Service Pack 2
Visual Studio 6.0
6
Microsoft
Corp.
Remote debugging does not work with Windows Firewall enabled on
the local or the remote computer.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
842242
(http://support.microsoft.com/kb/842242/
)
Windows Firewall may block some programs from communicating over the Internet after you install Windows XP Service Pack 2
Volume Manager
3.1
VERITAS Software
Corp.
You cannot connect to a Windows XP SP2-based computer if the
Windows Firewall is enabled by default.
Add TCP port 2148 and the
C:\Program files\Veritas\Veritas Object Bus\Bin\Vxsvc.exe program to the
Windows Firewall exception list.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
842242
(http://support.microsoft.com/kb/842242/
)
Windows Firewall may block some programs from communicating over the Internet after you install Windows XP Service Pack 2
Xoreax IncrediBuild
Xoreax Software
Ltd.
The coordinator computer cannot communicate with agent
computers.
Manually open TCP port 31104 on the coordinator computer.
This is the default port setting that is required for this program.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
842242
(http://support.microsoft.com/kb/842242/
)
Windows Firewall may block some programs from communicating over the Internet after you install Windows XP Service Pack 2
Programs that are affected by the changes in the Remote Procedure Call service
Significant changes have been made to the Remote Procedure Call
(RPC) service. These changes may cause programs that make anonymous calls to
stop working.
The following table lists programs that may stop working
on a Windows XP SP2-based computer. If you have issues with these programs,
visit the following Microsoft Web site for information about configuring the
RPC service in Windows XP SP2:
A remote installation from Computer Associates
eTrust 7.0 to Windows XP SP2 fails.
Diskeeper
8
Executive Software International,
Inc.
A server-based program cannot perform a remote installation to a
client when Windows Firewall is enabled on the client.
HP ScanJet 6350 and HP PrecisionScan
Pro
Hewlett-Packard Corp.
You cannot perform Remote
Scanning on a shared HP 6350 scanner.
Operations Manager
2000 SP1
Microsoft
Corp.
Microsoft Operations Manager (MOM) service cannot submit a query
request to the Agent Manager.
Operations Manager
2000 SP1
Microsoft
Corp.
The Microsoft Operations Manager (MOM) service cannot push an
Agent installation from the server if the client is running Windows XP SP2 with
the Windows Firewall enabled.
TalkWorks PRO
Symantec
Corp.
TalkWorks PRO cannot communicate with a message sharing
host.
WinFax PRO
10
Symantec Corp.
WinFax
PRO client computers that are running Windows XP SP2 cannot communicate with a
WinFax PRO Server.
Programs that are affected by the changes in Rich Text Format
Rich Text Format (RTF) is a text document format (.rtf) that is
sometimes used instead of Plain Text format (.txt) or Microsoft Word format
(.doc). Windows XP SP2 disables the RTF converters that were installed with
versions of Windows XP that are earlier than Windows XP SP2. If you do not have
an RTF converter from an installed program, documents that require this
converter will not open.
The following table lists programs that use
RTF for Readme and Help files and that may not open when you run the program on
a Windows XP SP2-based computer.
The Rich Text Converter has been
removed from Windows XP, but most word processing programs provide this
functionality. If you have problems with the programs that are listed in the
table, click the following article number to view the article in the Microsoft
Knowledge Base:
883090
(http://support.microsoft.com/kb/883090/
)
Error message when you open a document file in Windows XP Service Pack 2
Changes that affect the Windows Firewall Security Warning and networked games
Most multiplayer network games will cause the Windows
Firewall Security Warning dialog box to indicate when the game starts
or when the game looks for an online game server. The nature of these games may
cause the Windows Firewall Security Warning dialog box to open
behind the running game window or not to open at all. This scenario may cause
you to think that the game has no network connectivity or may cause the game to
stop responding or quit unexpectedly.
When Windows Firewall
Security Warning dialog box opens behind a game, quit the game, accept
the security warning, and then restart the game. You will have to do this only
one time as the game will be automatically added to the Windows Firewall
exception list.
If the Windows Firewall Security
Warning dialog box does not open after you quit the game, you may have
to manually add the game to the Windows Firewall exception
list.
For more information about how to enable programs by using Windows
Firewall, click the following article number to view the article in the Microsoft Knowledge Base:
842242
(http://support.microsoft.com/kb/842242/
)
Windows Firewall may block some programs from communicating over the Internet after you install Windows XP Service Pack 2
The following table lists programs that may stop
working because of issues with the Windows Firewall security warning. When you
use multiplayer functionality, the game may not respond or may close
unexpectedly.
If you have a problem with one of these programs, quit
the program, and then add the program to the Windows Firewall exception list.
Additional programs that function differently with Windows XP SP2
Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756
(http://support.microsoft.com/kb/322756/
)
How to back up and restore the registry in Windows
Most of the following programs that were tested in
Windows XP SP2 were found to have functional changes that could not be
categorized for easy searching. These programs are listed alphabetically by
program name in the following table.
Note For programs that exhibit issues on 64-bit-based computers that support the No Execute (NX) technology, the new Data Execution Prevention feature that is included with Windows XP SP2 may be preventing the programs from running correctly.
For more information about how to use the Data Execution Prevention feature, click the following article number to view the article in the Microsoft Knowledge Base:
875351
(http://support.microsoft.com/kb/875351/
)
You receive a "Data Execution Prevention" error message in Windows XP Service Pack 2 or in Windows XP Tablet PC Edition 2005
Collapse this tableExpand this table
Program
Version
Vendor
Issue
Solution
Access 2002
2002
Microsoft Corp.
When
you use the Migration Wizard Automation object on the toolbar, a different
error occurs than occurs in Windows XP SP1.
Error functionally has not
changed. Only the wording has changed.
Active Think theme download
ThinkPad
version
IBM Corp.
The network status indication on the Active
ThinkPad theme wallpaper does not work.
Currently, there is no solution
for this issue.
AdShield
3
All Star Software Systems,
LLC
Blocked Web pages may still be displayed if the page information is
cached.
Clear the Internet Explorer cache.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
260897
(http://support.microsoft.com/kb/260897/
)
How to delete the contents of the Temporary Internet Files folder
Adventure Workshop 1st-3rd Grade: Personalized
Math
2
Riverdeep, Inc.
When you try to run the Clue
Finder demo, you receive the following message: "This Program requires at least
3MB of free virtual memory to run."
The Clue Finder demo does not run,
but the main program is unaffected.
For more information, contact Ariss Computer Inc., or
visit the following Ariss Web site:
http://www.elariss.com
(http://www.elariss.com)
AOL
9
America Online,
Inc.
Help/About System Information form no longer
displays the version of Internet Explorer.
This issue does not affect
the program's typical operation in any way.
AOL
9
America Online, Inc.
When you
run AOL 9 you may continue to have an Internet Explorer window open even after
you close all visible instances of Internet Explorer.
This hidden
window will be closed when the computer is shut down or can be manually closed
by clicking CTRL+ALT+DEL and by using the Task Manager to close all Internet
Explorer processes.
AppManager
5.01
NetIQ Corp.
The NetIQ
AppManager server cannot communicate with a NetIQ AppManager client that is
running Windows XP SP 2.
Currently, no solution exists for this
issue.
ARCserveIT
6.61
Computer Associates
International, Inc.
ARCserveIT 6.61 may not successfully back up all
files on your Windows XP SP2-based computer.
For more information, click the following article number
to view the article in the Microsoft Knowledge Base:
870904
(http://support.microsoft.com/kb/870904/
)
ARCserveIT 6.61 does not successfully back up files that are in the %Windir%\SoftwareDistribution folder of your Windows XP Service Pack 2-based computer
ARCserve
7
Computer Associates International,
Inc.
Remote installation, licensing, and client communication do not
function if Windows Firewall is enabled.
Currently, no solution exists.
For more information, visit the following Computer Associates Web site:
http://www.ca.com
(http://www.ca.com)
Backup Exec for NetWare
9 and 9.1
VERITAS
Software Corp.
For information about configuring Backup Exec,
read the support article at the following VERITAS Web site:
http://seer.support.veritas.com/docs/270510.htm
(http://seer.support.veritas.com/docs/270510.htm)
Backup Exec for Windows Servers
9 and
9.1
VERITAS Software Corp.
For information about
configuring Backup Exec, read the support article at the following VERITAS Web
site:
http://seer.support.veritas.com/docs/270139.htm
(http://seer.support.veritas.com/docs/270139.htm)
Becky! Internet Mail
2.09.01
RimArts,
Inc.
The program may stop responding when you try to write a new
message.
Upgrade to the latest version of Becky! from the following
RimArts Web site:
http://www.rimarts.co.jp/becky.htm
(http://www.rimarts.co.jp/becky.htm)
BlackICE PC Protection
3.6
Internet Security
Systems, Inc.
The program cannot be uninstalled on a computer with an
AMD 64 CPU. You receive the following error: "ISS BlackICE Setup - Failed to
get product version from c:\windows\biversion.dl."
BlackICE is known to
experience problems with 64-bit processors that are running in 32-bit mode and
will not run in 64-bit mode.
BrightStor ARCserve Backup
9
Computer
Associates International, Inc.
The program cannot back up a Windows XP
SP2-based computer from a remote computer.
For more information, click the following article number
to view the article in the Microsoft Knowledge Base:
873165
(http://support.microsoft.com/kb/873165/
)
You cannot use Computer Associates BrightStor ARCServe Backup 9.0 Manager to back up a Windows XP Service Pack 2-based computer from a remote computer
Business Solutions CRM
Microsoft
Corp.
Business Solutions CRM versions 1.0 and 1.2 do not run
correctly. Business Solutions CRM version 1.0 is not supported with Windows XP
SP2.
Microsoft CRM version 1.2 requires updates to the Microsoft CRM
server and to Microsoft CRM Sales for Outlook client-based computers. Several
manual workarounds are required to resolve this issue.
For more information, click the
following article number to view the article in the Microsoft Knowledge Base:
870635
(http://support.microsoft.com/kb/870635/
)
An update is available to enable Microsoft CRM to work on Microsoft Windows XP Service Pack 2 and on Microsoft Windows Server 2003 Service Pack 1
Cabela's Big Game Hunter
6
Activision Value
Publishing, Inc.
This program version stops responding after the
program is started and when the Indeo video playback pops up behind it.
The opening video sequence is requesting the Indeo codec. Press and
hold the ALT key, press tab to switch over to the Indeo message, press tab
three times, and then press ENTER. (This sequence brings up the continue
button.) The game starts normally but without any one of the opening video
sequences, because the Indeo codec is not present.
Civilization III: Game of the Year
Edition
1.29
Atari, Inc.
The program exits to the
desktop after it uses fast user switching (FUS) to switch to the second user,
to run the game, and to return to first user.
Currently, no solution
exists for this issue.
Corel PhotoPaint 9 (German)
9
Corel
Corp.
The menu and title bars are missing at startup.
When the
program is open, locate the PhotoPaint program on the taskbar, right-click
PhotoPaint, and then left-click the Maximize menu choice. The menus should
return. Quit the program in the maximized state, and this setting should be
maintained.
Dell Solution Center
2.0.58
Dell,
Inc.
Links on Dell Solution Center no longer work, and the page cannot
display messages.
Currently, no solution exists for this issue.
Diva Starz
1
Mattel, inc.
Sound does
not play during the game.
Locate the installation folder for the game,
back up the Setupapi.dll file, and then delete the Setupapi.dll file. The game
will now run with sound.
DivX Player
2.5.3
DivXNetworks,
Inc.
The player cannot play Audio Video Interleaved (AVI)
files.
Contact DivX or use another multimedia player to play the AVI
files.
Easy CD Creator
5.0/5.02
Roxio,
Inc.
The program is not listed on the upgrade report when you upgrade
from Microsoft Windows NT or Windows 2000.
Currently, no solution
exists for this issue.
Educator’s Choice 1st & 2nd Grade
Excelerator
Topics Entertainment, Inc.
The program CD
does not autorun.
Use My Computer or Windows Explorer to open the CD
and start the program.
Elite Forces Vietnam 2: Special
Assignment
1
Valusoft, a division of THQ, Inc.
When you
quit the game, the taskbar moves to a new position and cannot be moved
back.
To resolve this issue, restart your computer. You might also be
able to resolve this issue by right-clicking on an empty part of the desktop,
and then left-clicking on Properties. Change the default
screen saver, click Apply, and then click
OK.
Elite Forces Vietnam 2: Special
Assignment
1
Valusoft, a division of THQ, Inc.
When you
quit the game, a Client MFC error occurs.
This issue does not affect
typical program operation.
Encarta Encyclopedia Deluxe 2002
(German)
2002
Microsoft Corp.
You no longer receive an
error message when you connect to a network-shared video.
You cannot
play network-shared videos either before or after Windows XP SP2 installation.
There is no change in functionality.
Encarta 2004
2004
Microsoft Corp.
In
Encarta Dictionary Tools, when you select the Save To
Researcher option, you receive the following error message: "Edict
2004 has encountered a problem and needs to close. We are sorry for the
inconvenience."
Currently, no solution exists for this issue.
Excel 2002 SP2
2002 SP2
Microsoft
Corp.
When you click a URL link in a Microsoft Office Web Components
spreadsheet, you receive the following error: "Microsoft Visual C++ Runtime
Library." Runtime Error! Program: C:\Program Files\Internet
Explorer\iexplore.exe R6025 -pure virtual function call."
Currently, no
solution exists for this issue.
File and Storage Administrator
2.1
NetIQ
Corp.
File and Storage Administrator cannot push the agent to a Windows
XP SP2-based client with Windows Firewall enabled.
Currently, no
solution exists for this issue.
F-Secure Anti-Virus Client
Security
5.52
F-Secure Corp.
F-Secure 5.52 generates a
run-time error in Backweb on startup.
Currently, no solution exists for
this issue.
Halo
1
Microsoft Corp.
The Nvidia
5900 Series video card with driver version 61.77 causes graphical corruption in
videos.
Currently, no solution exists for this issue.
Halo: Combat Evolved, Trial Version (Arabic and
Hebrew)
Trial
Microsoft Corp.
The trial version in
Arabic and Hebrew does not work.
Currently, no solution exists for this
issue.
iMesh 3.1
3.1
iMesh Ltd.
This program
will not install on a Windows XP SP2-based computer that is running an AMD64
processor with NX (No eXecute) protection enabled.
The program cannot export a project to an .ISV file in Windows XP
or in Microsoft Windows Server 2003.
Currently, no solution exists for this issue.
Instant CD/DVD
7
Pinnacle Systems,
Inc.
In early versions of Instant CD/DVD, an Apps Help message appears
at installation or when you start the program.
Early versions are not
compatible with Windows XP SP2, but an update is available from Pinnacle
Systems to address this issue. For more information, visit the following
Pinnacle Systems Web site:
http://www.pinnaclesys.com
(http://www.pinnaclesys.com)
Inventor
8
Autodesk, Inc.
The
Autodesk Inventor Design Assistant window opens in the background instead of
opening in the foreground.
Minimize or close the What's
New window, and the program functions normally.
JAWS 5.0
5
Freedom Scientific,
Inc.
You receive a "JAWS for Windows is not properly intercepting
video" error message.
This issue occurs when you also have ZoomText 8.0
installed. The solution is to uninstall and then reinstall ZoomText 8.0.
Journey to the Planets (This is part of Merriam Webster's
Reference Library 2003.)
2003
M-2K (Multimedia 2000,
Inc.)
When you install the program, a Microsoft Word document will open
in front of the installation.
Close the Word document to continue the
installation. This issue does not affect typical operation.
JumpStart Advanced 3rd Grade 2003
1
Knowledge
Adventure, Inc.
Jump Start Advanced 3rd Grade Adventures: Mystery Club
Gadget Games generates an error and quits.
When this issue occurs,
manually change the resolution of your display to another setting, and then
start the game again. Change back to the original display setting, and then
start the game. (To change the display, right-click an empty section of your
desktop, and then left-click Properties. Click the
Settings tab, and then change the slide bar for screen
resolution. Standard settings are 800x600 or 1024x768.)
JumpStart Preschool
1.4
Knowledge Adventure,
Inc.
You cannot see any one of the program "Previews." This program
requires at least 3 megabytes of free virtual memory to run.
Currently,
no solution exists for this issue.
LingoWare (Arabic)
4.44
LingoCom
Ltd.
Unnecessary characters are shown in Movie Maker during the opening
information dialog.
Currently, no solution exists for this issue.
Lotus FastSite (This is part of Lotus SmartSuite Millennium
Edition.)
9.5
IBM Corp.
When you type a long file name
into a file add query, a different error occurs than occurred in Windows XP
SP1.
Error functionally has not changed. Only the wording has changed.
MapPoint Europe
2004
Microsoft
Corp.
The error message that you receive after you type an invalid file
name has changed.
This issue does not affect typical program
operation.
McAfee Internet Security Suite 2004
6
McAfee,
Inc.
On a 64-bit (NX) computer that is running Windows XP SP2, you may
receive an error in the Mghtml.exe and Shdocvw.dll processes when you try to
configure this program after installation.
Currently, no solution
exists for this issue.
McAfee Parental Controls
1
McAfee,
Inc.
After you upgrade to Windows XP SP2, but before you restart your
computer, you may receive a message from the McAfee WinSock filter that
indicates that changes in your Windows protocols were detected.
To
resolve this issue, restart your computer. If you upgraded from Microsoft
Windows 2000 to Windows XP, you may have to reinstall the program.
McAfee VirusScan
4.51
McAfee,
Inc.
After you install Windows XP SP2, you are prompted to restart your
computer. On that first restart, a McAfee splash screen appears.
This
behavior is expected and only occurs on the first restart.
McAfee VirusScan
7
McAfee, Inc.
After
you upgrade to Windows XP SP2, but before you restart your computer, you may
receive a message from the McAfee WinSock filter that indicates that changes in
your Windows protocols were detected.
To resolve this issue, restart
your computer. If you upgraded from Windows 2000 to Windows XP, you may have to
reinstall the program.
MSN
7.2
Microsoft Corp.
You cannot
uninstall MSN 7.2.
You receive an error, and the uninstall process
continues. However, MSN is not completely removed, and you cannot add this
version by using Add and Remove Programs.
Musicmatch Jukebox
8.20.0107
Musicmatch,
Inc.
This version of Musicmatch Jukebox does not close
correctly.
When you shut down the computer, you may have to stop the
Mmjb.exe process for the computer to finish the shutdown sequence.
Norton SystemWorks 2003 Professional
Edition
2003
Symantec Corp.
After you install this
program, the reboot request screen has text missing.
This issue does
not affect typical program operation.
NovaNet-WEB
3.6
NovaStor
Corp.
Programs will not back up certain files that are used by Windows
XP SP2.
Contact the program vendor for the latest version of this
product. For more information, visit the following NovaStor Web site:
http://www.novastor.com
(http://www.novastor.com)
Office 2003
2003
Microsoft
Corp.
Cross-domain access to a resource fails without an error
message.
This change increases security when you access cross-domain
resources.
Office XP Standard
2002
Microsoft
Corp.
If you open a Word document, click View, click
Toolbars, click Web tools, and then click the
Movie button, you receive an "Access violation - code
c0000005" error.
Currently, Microsoft has no solution for this
issue.
Outlook 2000
2000
Microsoft
Corp.
Outlook 2000 cannot detect Windows
Messenger.
For more information, click the following
article number to view the article in the Microsoft Knowledge Base:
839226
(http://support.microsoft.com/kb/839226/
)
The Outlook Find feature and the new mail notifications do not work after you apply Windows XP Service Pack 2
Outlook 2002
2002
Microsoft
Corp.
Outlook cannot detect Windows Messenger.
For more information, click the following
article number to view the article in the Microsoft Knowledge Base:
839226
(http://support.microsoft.com/kb/839226/
)
The Outlook Find feature and the new mail notifications do not work after you apply Windows XP Service Pack 2
Outlook Web Access 5.5
5.5 SP1
Microsoft
Corp.
When you install the MIME control installer, the Options user
interface does not show the two check boxes for encrypting outgoing messages
and for adding a digital signature to outgoing messages.
Currently, no
solution exists for this issue.
PhotoClick
AL MAALIM
After you enter
the Product Key, you will receive two error messages. The first reads "Internet
Error", and the second reads "Make sure that the disc is inserted into your
CD-Rom and that it's Original."
Currently, no solution exists for this
issue.
PhotoImpact 7 (Traditional Chinese)
7
Ulead
Systems, Inc.
The program closes, and you receive the following error:
"Iedit.exe has encountered a problem and needs to close. We are sorry for the
inconvenience when the user enables multi print function."
Currently,
no solution exists for this issue.
PlayZone! Preschool &
Kindergarten
1.0.2
Knowledge Adventure, Inc.
The
program is not displayed on the screen correctly.
Currently, no
solution exists for this issue.
Quick Launch Buttons
4.20 E
Hewlett-Packard
Corp.
If you uninstall the HP Quick Launch Buttons, you may receive an
error report.
Close the error report and let the uninstall process
continue. Typical program operation is unaffected.
Quicken 2001 Deluxe
2001
Intuit,
Inc.
When you try to view the Privacy Statement after you apply the
r3deluxe update, the program quits with a run-time error.
This issue
does not affect typical operation.
Record Now DX
3.01
Sonic Solutions,
Inc.
When you try to run Record Now DX, the program starts the
installer and asks you to specify the installation point.
Version 3.01
of this program does not currently work with Windows XP SP2, but later versions
behave normally.
Roller Coaster Factory 3
3
Valusoft, a
division of THQ, Inc.
When you shut down this program, an "Access
violation - code c0000005" error occurs.
This issue does not affect
typical program operation.
SimCity 4
1
Electronic Arts,
Inc.
ALT+TAB functionality no longer works for this
game.
Currently, no solution exists for this issue.
SonicWALL Complete Anti-Virus
SonicWALL,
Inc.
The program fails.
Currently, no solution exists for this
issue.
SQL Server 7.0
7
Microsoft Corp.
You
cannot run Microsoft Distributed Transaction with the Windows Firewall service
disabled.
Make sure the Internet Connection Sharing (ICS) service is
started and is set to Automatic when Windows XP starts. (This service is under
Windows Firewall.)
Star Trek: Birth of the Federation
1
Atari,
Inc.
When this game starts, the opening introduction video is not
displayed.
The issue does not affect the overall use of the game.
Star Trek: Starfleet Command
III
1
Activision, Inc.
The DirectX 9 patch for the
game. This download allows Starfleet Command III to properly detect later
versions of DirectX and enables the game to play on systems with DirectX 9
installed. When you start the part of the game that requires combat, the game
crashes.
For some systems, you can resolve the issue by downloading the
DirectX 9 patch for the game. This download allows Starfleet Command III to
properly detect later versions of DirectX and enables the game to play on
systems with DirectX 9 installed. For more information, visit the following
Activision Web site:
https://activision.custhelp.com/cgi-bin/activision.cfg/php/enduser/atvi_patches.php
(https://activision.custhelp.com/cgi-bin/activision.cfg/php/enduser/atvi_patches.php)
Star Wars: Knights of the Old
Republic
1
Lucas Arts
When you use the update feature
for this program, the Windows Firewall security dialog box appears. After you
accept the warning, the update does not continue.
Cancel or restart the
update feature.
Style Changer
NEC Corp.
You cannot
change themes.
Currently, no solution exists for this issue.
Super Collapse! II (Demo Only)
2
GameHouse,
Inc.
The game demo does not run.
Currently, no solution exists
for this issue.
Symantec Antivirus Corporate
Edition
8
Symantec Corp.
Symantec Antivirus Server does
not install the client when Windows Firewall is enabled.
This issue does not affect
typical program operation.
Tom Clancy's Rainbow Six 3: Raven
Shield
1
Red Storm Entertainment, Inc.
You receive the
following message: "Do you want Setup to update your current version of DirectX
to version 9.0?" (DirectX 8.1b or a later version is required to play Raven
Shield.)
Click NO at this message. Windows XP SP2 comes with DirectX
9.0c.
Tribes 2
1
Vivendi Universal Games, Inc.
When you try to start the game, an "Unhandled exception c0000005"
error occurs.
To obtain the latest Nvidia drivers, visit the following
Microsoft Web site:
http://update.microsoft.com/
(http://update.microsoft.com/)
Uno Game (Human vs. Computer)
1
Aris
Buenaventura
When you uninstall the game, you receive the following
Ikernal.exe application error: "The instruction at 0x02241d76 referenced memory
at 0x7c0da840. The memory could not be read."
The Uninstall process
finishes regardless of the error.
Unreal II: The Awakening
1
Atari,
Inc.
If you remove Windows XP SP2 and then uninstall this game, the
game does not uninstall.
This issue does not affect game play, but
currently, no solution exists.
Unreal Tournament: Game of the Year
1
Atari,
Inc.
If you remove Windows XP SP2 and then uninstall this game, the
game does not uninstall.
This issue does not affect game play, but
currently, no solution exists.
UXTheme Multi-Patcher
1.5.1
Windows
X
You cannot change styles.
Currently, no solution exists for
this issue.
Visual Studio .NET
.NET
Microsoft
Corp.
Remote DCOM debugging does not work with Windows Firewall enabled
on the remote computer.
Open Group Policy Object Editor. In the left
column, locate the Windows Firewall Tree. (Click Local computer
policy\Computer Configuration\Admin Templates\Internet Connection
Firewall, and then select the domain profile.) In the right column,
click to enable dynamically assigned ports for RPC and DCOM. Click to enable
Open Ports. Click the Show button, and then
click add. Type 135:TCP:* in the text
box.
Visual Studio 97
97
Microsoft
Corp.
Visual Studio Analyzer does not work with Window Firewall
enabled.
For information about COM and the Windows Firewall, download
the "Using Distributed COM with Firewalls" white paper from the following
Microsoft Web site:
http://msdn2.microsoft.com/en-us/library/ms809327.aspx
(http://msdn2.microsoft.com/en-us/library/ms809327.aspx)
Warcraft III: Reign of Chaos Collector's
Edition
1
Blizzard Entertainment
You cannot obtain
technical support information from the options screen.
This issue does
not affect typical program operation.
Windows Media Player
All versions
Microsoft
Corp.
At times, when you play a Windows Media Player clip, the player
will run disconnected from the MSN Window MSN.
Quit Media Player, and
it should reconnect.
Windows SharePoint Services
All
Versions
Microsoft Corp.
A SharePoint site with a hyperlink to
an InfoPath file on a local computer does not work.
You must change a
registry setting to prompt or to allow to re-enable zone elevation to local
files. Enter the desired local path into the address bar. Then, open the
registry and locate the following registry subkey: HKEY_CURRENT_USER\SOFTWARE\microsoft\windows\currentversion\internet settings\lockdown_zones\0. Change the DWORD to 1 for Prompt or to
0 for Allow.
Windows SharePoint Services 2.0
2
Microsoft
Corp.
When you use the Page Viewer web part in Folder mode, the test
link is broken, and the contents of folder are not
displayed.
Currently, no solution exists for this issue.
Windows SharePoint Services 2.0
2
Microsoft
Corp.
Windows SharePoint Services cannot dismiss the authentication
dialog of a shared document folder in Windows Explorer view when the SharePoint
site is deployed by using Active Directory account creation mode.
To
force use of basic authentication over WebDAV redirector, you have to create a
registry key with the DWORD UseBasicAuth under HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\WebClient\Parameters. Set the value to 1.
WinGate
5.2.3
Qbik IP Management
Limited
When you install the program, Wingate prompts to disable
Windows Firewall even though it has already been disabled. You receive the
following message: "Internet connection sharing or the Internet Personal
Firewall (on Windows XP) is installed. Wingate will not operate correctly if
they are running on this computer. You must disable internet Connection Sharing
and the Internet Personal Firewall in order to install WinGate."
Disable the Internet Connection Firewall and the Internet Connection
Sharing service and restart before you try to install WinGate. This action
removes Windows Firewall protection.
Word 2002
2002
Microsoft Corp.
When
you use Word to open a document that is stored on a Windows SharePoint Server
by using the Web layout view feature.
This feature does not currently
work with Windows XP SP2.
Yahoo! Briefcase
Yahoo! Inc.
When
you upload invalid file names to the program, it fails, but the progress page
remains active.
Browse for files to help avoid entering invalid file
names.
Programs that are known to experience a loss of functionality with Windows XP SP2
Note For programs that exhibit issues on 64-bit-based computers that support the No Execute (NX) technology, the new Data Execution Prevention feature that is included with Windows XP SP2 may be preventing the programs from running correctly.
For more information about how to use the Data Execution Prevention feature, click the following article number to view the article in the Microsoft Knowledge Base:
875351
(http://support.microsoft.com/kb/875351/
)
You receive a "Data Execution Prevention" error message in Windows XP Service Pack 2 or in Windows XP Tablet PC Edition 2005
Collapse this tableExpand this table
Program
Version
Vendor
Processor type
Web site
Issue or symptom
AOL Toolbar
1.13.2
AOL
32-bit and 64-bit (NX)
http://www.aol.com
The Information Bar blocks access to the tool's edit boxes.
PhotoShop CS
8
Adobe
64-bit (NX)
http://www.adobe.com/products/photoshop/main.html
Program installs, but will not start.
BlackICE
3.6 crj
Internet Security Systems
64-bit (NX)
http://www.iss.net
When you use this program, you may receive a Stop error that causes the program to quit.
BootSkin
All
Stardock
32-bit and 64-bit (NX)
http://www.stardock.com
When you restart your computer during the Windows XP SP2 Setup program, a Stop error occurs. For more information, see the following Microsoft Knowledge Base article: http://support.microsoft.com/default.aspx?scid=kb;[ln];873159.
Command Antivirus
4.9
Authentium
32-bit and 64-bit (NX)
http://www.authentium.com
This program does not start.
Encyclopedia Britannica 2000 Deluxe
1
Encyclopedia Britannica
32-bit and 64-bit (NX)
http://www.britannica.com
Java rendering does not function after you install this program.
eTrust EZ Armor
1
Computer Associates
64-bit (NX)
http://www.ca.com
The EZ Firewall part of this program generates a Stop error during installation.
Freedom Force
1
Electronic Arts
32-bit and 64-bit (NX)
http://www.ea.com
When you start the program, a message appears that points you to the following EA Web site: http://techsupport.ea.com.
Kaspersky Anti-Virus (German)
4.5 and 5.0
Kaspersky Labs
64-bit (NX)
http://www.kaspersky.com
Real-Time scanning does not work in version 4.5 or 5.0. The vendor's Web site has available product updates that are designed to address this issue.
Live Motion
1
Adobe
32-bit and 64-bit (NX)
http://www.adobe.com
This program displays various errors that prevent typical operation.
MapSend DirectRoute
1
Magellan
32-bit and 64-bit (NX)
http://www.magellangps.com
When you start the program, a message appears that points you to the following Web site: http://www.magellangps.com/en/support.
MPEGcraft DVD
All
Canopus
32-bit and 64-bit (NX)
0
When you try to save an MPEG file, you receive a "Failed to Edit" error, and the file cannot be saved.
NBA LIVE 2000
1
Electronic Arts
32-bit and 64-bit (NX)
http://www.ea.com
This program does not start in certain systems.
NOD32 for Microsoft Windows
2.000.11
Eset
64-bit (NX)
http://www.eset.com
When this program is started on an AMD64-based computer, all network connectivity is lost. To resolve this issue, upgrade to NOD32 version 2.12.2 or higher.
Norman Personal Firewall
1.4
Norman
32-bit and 64-bit (NX)
http://www.norman.com
Norman Personal Firewall Assistant will not start.
Norman Personal Firewall
1.4
Norman
64-bit (NX)
0
After this program installs and restarts, the desktop does not load correctly
Norton AntiVirus
2003
Symantec
32-bit and 64-bit (NX)
http://www.symantec.com
At system startup, Scheduled Tasks in Norton AntiVirus 2003 does not automatically scan.
Norton SystemWorks 2003 - GoBack Personal Edition
2003
Symantec
64-bit (NX)
http://www.symantec.com
If you install this program, you receive the "DRIVER_OR_IRQ_NOT_EQUAL" error every time your computer starts.
Norton SystemWorks 2004 - GoBack32
2004
Symantec
64-bit (NX)
http://www.symantec.com
If you install this program, you receive the "DRIVER_OR_IRQ_NOT_EQUAL" error every time your computer starts.
OmniPage Pro
11
ScanSoft
32-bit and 64-bit (NX)
http://www.nuance.com
When you remove this program, the uninstall program does not finish.
Outpost Firewall
2.1
Agnitum
32-bit and 64-bit (NX)
http://www.agnitum.com
When you run this program, you may receive a Stop error and have to restart your computer.
PaperPort Deluxe
8
ScanSoft
32-bit and 64-bit (NX)
http://www.nuance.com
Setup or uninstall programs do not finish.
Pinnacle Studio
9
Pinnacle Systems
64-bit (NX)
http://www.pinnaclesys.com
If you install this program, you receive a "Data Execution Prevention" error whenever an MPEG file is accessed.
Rational ClearCase
2003
IBM
32-bit and 64-bit (NX)
http://www.ibm.com
When you restart your computer during the Windows XP SP2 Setup program, a Stop error occurs.
When you use the Search Station tool, this program closes prematurely.
Semagic
1.3.9.6
Live Journal
32-bit and 64-bit (NX)
http://www.livejournal.com
This program quits after you enter logon information.
Style XP
2
TGTSoft
32-bit and 64-bit (NX)
http://www.tgtsoft.com
An updated version of this program can be found on the TGTSoft Web site.
Virtual PC
2004
Microsoft
32-bit
http://www.microsoft.com
When you run a Windows XP SP2-based virtual machine, it will perform slowly compared to a Windows XP SP1-based virtual machine.
VirusSecurity 2004 (Japanese)
2004
Sourcenext
32-bit and 64-bit (NX)
http://www.sourcenext.com
Real Time Monitor does not start.
Window-Eyes Professional
4.2
GW Micro
32-bit and 64-bit (NX)
http://www.gwmicro.com
Multiple error messages occur during program installation. Visit the GW Micro Web site for information about an upgraded version of the program.
WinRoute Pro
4.25
Kerio
32-bit and 64-bit (NX)
http://www.kerio.com
When you start this program, a message appears that points you to the following Web site: http://www.kerio.com.
WordPerfect Office
11
Corel
32-bit and 64-bit (NX)
http://www.corel.com
WordPerfect Office Update cannot update the program. Users may download WordPerfect Office 11 Service Pack 2 to correct this issue. For more information, visit the following Corel Web site: http://www.corel.com/support.
ZoneAlarm
3.7
Zone Labs
64-bit (NX)
http://www.zonelabs.com
If you install this program, you receive a "PAGE_FAULT_IN_NONPAGED_AREA" error every time your computer starts.
ZoneAlarm
4
Zone Labs
64-bit (NX)
http://www.zonelabs.com
If you install this program, you receive a Stop error every time your computer starts.
ZoneAlarm
4.5x
Zone Labs
64-bit (NX)
http://www.zonelabs.com
This program does not install. If you try to install it, you receive an "8e" Stop error every time your computer starts.
ZoneAlarm
5.0.590
Zone Labs
32-bit and 64-bit (NX)
http://www.zonelabs.com
When you try to remove ZoneAlarm, you receive a Stop error message or your computer restarts before the uninstall program finishes.
Microsoft provides third-party contact information to help you
find technical support. This contact information may change without notice.
Microsoft does not guarantee the accuracy of this third-party contact
information.
The third-party products that this article discusses are
manufactured by companies that are independent of Microsoft. Microsoft makes no
warranty, implied or otherwise, regarding the performance or reliability of
these products.
For more information about related topics, click the following article numbers to view the articles in the Microsoft Knowledge Base:
842242
(http://support.microsoft.com/kb/842242/
)
Windows Firewall may block some programs from communicating over the Internet after you install Windows XP Service Pack 2
889743
(http://support.microsoft.com/kb/889743/
)
Windows XP Service Pack 2 (Part 9): Uninstalling Service Pack 2
Windows Live
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