You receive an error message and cannot save the changes when you try to save a Word document from a USB floppy disk drive on a Windows-based terminal client

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Article ID: 886478 - View products that this article applies to.
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SYMPTOMS

You open a Microsoft Word document (.doc or .docx) in Word from a USB floppy disk drive on a Microsoft Windows-based terminal (WBT) client, Then, you save the changes to the document. When you do this, the changes are not saved. Additionally, you receive the following error message:
Word cannot complete the save due to a file permission error.
After you close the error message, the document is changed to read-only.

CAUSE

This problem may occur if you run Citrix MetaFrame on the network.

WORKAROUND

To work around this problem, do not open the Word document from the USB floppy disk drive on the Windows-based terminal (WBT) client. Instead, copy the file to a network location before you open the document in Word. After you save your changes to the document, copy the document back to the USB floppy disk drive.

MORE INFORMATION

For more information about Citrix MetaFrame, visit the following Citrix Web site:
http://www.citrix.com
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Properties

Article ID: 886478 - Last Review: December 13, 2006 - Revision: 1.3
APPLIES TO
  • Microsoft Office Word 2007
  • Microsoft Office Word 2003
  • Microsoft Word 2002 Standard Edition
Keywords: 
kbexpertisebeginner kbnetwork kbsavefile kbtshoot kbprb KB886478

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