When you try to install or remove any one of the products listed in the "Applies To" section, you may receive an error message that resembles the following:

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This issue may occur if there is an incorrect setting in one of the following registry subkeys:

•	HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders
•	HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders

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Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
To resolve this issue, follow these steps:

1.	Click Start, click Run, type Regedit.exe, and then click OK.
2.	Locate and then click the following registry subkey: HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders
3.	In the right pane, verify that the values are the same as the values in the following table. If each value matches the table, go to step 7. For Windows XP and for Windows Server 2003, see the following table. Value name Type Value data AppData REG_EXPAND_SZ %USERPROFILE%\Application Data Cache REG_EXPAND_SZ %USERPROFILE%\Local Settings\Temporary Internet Files Cookies REG_EXPAND_SZ %USERPROFILE%\Cookies Desktop REG_EXPAND_SZ %USERPROFILE%\Desktop Favorites REG_EXPAND_SZ %USERPROFILE%\Favorites History REG_EXPAND_SZ %USERPROFILE%\Local Settings\History LocalAppData REG_EXPAND_SZ %USERPROFILE%\Local Settings\Application Data Local Settings REG_EXPAND_SZ %USERPROFILE%\Local Settings My Pictures REG_EXPAND_SZ %USERPROFILE%\My Documents\My Pictures NetHood REG_EXPAND_SZ %USERPROFILE%\NetHood Personal REG_EXPAND_SZ %USERPROFILE%\My Documents PrintHood REG_EXPAND_SZ %USERPROFILE%\PrintHood Programs REG_EXPAND_SZ %USERPROFILE%\Start Menu\Programs Recent REG_EXPAND_SZ %USERPROFILE%\Recent SendTo REG_EXPAND_SZ %USERPROFILE%\SendTo Start Menu REG_EXPAND_SZ %USERPROFILE%\Start Menu Startup REG_EXPAND_SZ %USERPROFILE%\Start Menu\programs\Startup Templates REG_EXPAND_SZ %USERPROFILE%\Templates For Windows Vista, see the following table. Value name Type Value data {374DE290-123F-4565-9164-39C4925E467B} REG_EXPAND_SZ %USERPROFILE%\Downloads AppData REG_EXPAND_SZ %USERPROFILE%\AppData\Roaming Cache REG_EXPAND_SZ %USERPROFILE%\AppData\Local\Microsoft\Windows\Temporary Internet Files Cookies REG_EXPAND_SZ %USERPROFILE%\AppData\Roaming\Microsoft\Windows\Cookies Desktop REG_EXPAND_SZ %USERPROFILE%\Desktop Favorites REG_EXPAND_SZ %USERPROFILE%\Favorites History REG_EXPAND_SZ %USERPROFILE%\AppData\Local\Microsoft\Windows\History LocalAppData REG_EXPAND_SZ %USERPROFILE%\AppData\Local My Pictures REG_EXPAND_SZ %USERPROFILE%\Pictures My Music REG_EXPAND_SZ %USERPROFILE%\Music My Video REG_EXPAND_SZ %USERPROFILE%\Videos NetHood REG_EXPAND_SZ %USERPROFILE%\AppData\Roaming\Microsoft\Windows\Network Shortcuts Personal REG_EXPAND_SZ %USERPROFILE%\PrintHood PrintHood REG_EXPAND_SZ %USERPROFILE%\Documents Programs REG_EXPAND_SZ %USERPROFILE%\AppData\Roaming\Microsoft\Windows\Start Menu\Programs Recent REG_EXPAND_SZ %USERPROFILE%\AppData\Roaming\Microsoft\Windows\Recent SendTo REG_EXPAND_SZ %USERPROFILE%\AppData\Roaming\Microsoft\Windows\SendTo Start Menu REG_EXPAND_SZ %USERPROFILE%\AppData\Roaming\Microsoft\Windows\Start Menu Startup REG_EXPAND_SZ %USERPROFILE%\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup Templates REG_EXPAND_SZ %USERPROFILE%\AppData\Roaming\Microsoft\Windows\Templates
4.	If any Name, Type, or Value does not match the table in step 3, right-click the Value name, and then click Delete.
5.	In the left pane, right-click User Shell Folders, point to New, click Expandable String Value, type the Name value that you want from the table in step 3, and then press ENTER.
6.	Right-click the value that you created in step 5, click Modify, type the value in the Value data box for the Value name, and then click OK.
7.	Locate and then click the following registry subkey: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders
8.	In the right pane, verify that the values are the same as the values in the following table. If each value matches the table, go to step 12. Value name Type Value data Common AppData REG_EXPAND_SZ %ALLUSERSPROFILE%\Application Data Common Desktop REG_EXPAND_SZ %ALLUSERSPROFILE%\Desktop Common Documents REG_EXPAND_SZ %ALLUSERSPROFILE%\Documents Common Favorites REG_EXPAND_SZ %ALLUSERSPROFILE%\Favorites Common Programs REG_EXPAND_SZ %ALLUSERSPROFILE%\Start Menu\Programs Common Start Menu REG_EXPAND_SZ %ALLUSERSPROFILE%\Start menu Common Startup REG_EXPAND_SZ %ALLUSERSPROFILE%\Start Menu\Programs\Startup Common templates REG_EXPAND_SZ %ALLUSERSPROFILE%\Templates
9.	If any Name, Type, or Value does not match the table in step 8, right-click the Value name, and then click Delete.
10.	In the left pane, right-click User Shell Folders, point to New, click Expandable String Value, type the Name value that you want from the table in step 8, and then press ENTER.
11.	Right-click the value that you created in step 10, click Modify, type the value in the Value data box for the Value name, and then click OK.
12.	Exit Registry Editor, and then restart the computer.

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