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Article ID: 886549 - Last Review: December 4, 2007 - Revision: 4.12

You receive an "Error 1606" error message when you try to install or remove a Microsoft program

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SYMPTOMS

When you try to install or remove any one of the products listed in the "Applies To" section, you may receive an error message that resembles the following:
Error 1606: Could Not Access Network Location
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CAUSE

This issue may occur if there is an incorrect setting in one of the following registry subkeys:
  • HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders
  • HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders
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RESOLUTION

Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756  (http://support.microsoft.com/kb/322756/ ) How to back up and restore the registry in Windows

To resolve this issue, follow these steps:
  1. Click Start, click Run, type Regedit.exe, and then click OK.
  2. Locate and then click the following registry subkey:
    HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders
  3. In the right pane, verify that the values are the same as the values in the following table. If each value matches the table, go to step 7. For Windows XP and for Windows Server 2003, see the following table.
    Collapse this tableExpand this table
    Value name Type Value data
    AppData REG_EXPAND_SZ %USERPROFILE%\Application Data
    Cache REG_EXPAND_SZ %USERPROFILE%\Local Settings\Temporary Internet Files
    Cookies REG_EXPAND_SZ %USERPROFILE%\Cookies
    Desktop REG_EXPAND_SZ %USERPROFILE%\Desktop
    Favorites REG_EXPAND_SZ %USERPROFILE%\Favorites
    History REG_EXPAND_SZ %USERPROFILE%\Local Settings\History
    LocalAppData REG_EXPAND_SZ %USERPROFILE%\Local Settings\Application Data
    Local Settings REG_EXPAND_SZ %USERPROFILE%\Local Settings
    My Pictures REG_EXPAND_SZ %USERPROFILE%\My Documents\My Pictures
    NetHood REG_EXPAND_SZ %USERPROFILE%\NetHood
    Personal REG_EXPAND_SZ %USERPROFILE%\My Documents
    PrintHood REG_EXPAND_SZ %USERPROFILE%\PrintHood
    Programs REG_EXPAND_SZ %USERPROFILE%\Start Menu\Programs
    Recent REG_EXPAND_SZ %USERPROFILE%\Recent
    SendTo REG_EXPAND_SZ %USERPROFILE%\SendTo
    Start Menu REG_EXPAND_SZ %USERPROFILE%\Start Menu
    Startup REG_EXPAND_SZ %USERPROFILE%\Start Menu\programs\Startup
    Templates REG_EXPAND_SZ %USERPROFILE%\Templates
    For Windows Vista, see the following table.
    Collapse this tableExpand this table
    Value name Type Value data
    {374DE290-123F-4565-9164-39C4925E467B} REG_EXPAND_SZ%USERPROFILE%\Downloads
    AppData REG_EXPAND_SZ%USERPROFILE%\AppData\Roaming
    Cache REG_EXPAND_SZ%USERPROFILE%\AppData\Local\Microsoft\Windows\Temporary Internet Files
    CookiesREG_EXPAND_SZ%USERPROFILE%\AppData\Roaming\Microsoft\Windows\Cookies
    DesktopREG_EXPAND_SZ%USERPROFILE%\Desktop
    FavoritesREG_EXPAND_SZ%USERPROFILE%\Favorites
    History REG_EXPAND_SZ%USERPROFILE%\AppData\Local\Microsoft\Windows\History
    LocalAppDataREG_EXPAND_SZ%USERPROFILE%\AppData\Local
    My Pictures REG_EXPAND_SZ%USERPROFILE%\Pictures
    My MusicREG_EXPAND_SZ%USERPROFILE%\Music
    My Video REG_EXPAND_SZ%USERPROFILE%\Videos
    NetHoodREG_EXPAND_SZ%USERPROFILE%\AppData\Roaming\Microsoft\Windows\Network Shortcuts
    PersonalREG_EXPAND_SZ %USERPROFILE%\PrintHood
    PrintHoodREG_EXPAND_SZ%USERPROFILE%\Documents
    ProgramsREG_EXPAND_SZ%USERPROFILE%\AppData\Roaming\Microsoft\Windows\Start Menu\Programs
    RecentREG_EXPAND_SZ%USERPROFILE%\AppData\Roaming\Microsoft\Windows\Recent
    SendToREG_EXPAND_SZ%USERPROFILE%\AppData\Roaming\Microsoft\Windows\SendTo
    Start MenuREG_EXPAND_SZ%USERPROFILE%\AppData\Roaming\Microsoft\Windows\Start Menu
    StartupREG_EXPAND_SZ%USERPROFILE%\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup
    Templates REG_EXPAND_SZ%USERPROFILE%\AppData\Roaming\Microsoft\Windows\Templates
  4. If any Name, Type, or Value does not match the table in step 3, right-click the Value name, and then click Delete.
  5. In the left pane, right-click User Shell Folders, point to New, click Expandable String Value, type the Name value that you want from the table in step 3, and then press ENTER.
  6. Right-click the value that you created in step 5, click Modify, type the value in the Value data box for the Value name, and then click OK.
  7. Locate and then click the following registry subkey:
    HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders
  8. In the right pane, verify that the values are the same as the values in the following table. If each value matches the table, go to step 12.
    Collapse this tableExpand this table
    Value nameTypeValue data
    Common AppData REG_EXPAND_SZ %ALLUSERSPROFILE%\Application Data
    Common Desktop REG_EXPAND_SZ %ALLUSERSPROFILE%\Desktop
    Common Documents REG_EXPAND_SZ %ALLUSERSPROFILE%\Documents
    Common Favorites REG_EXPAND_SZ %ALLUSERSPROFILE%\Favorites
    Common Programs REG_EXPAND_SZ %ALLUSERSPROFILE%\Start Menu\Programs
    Common Start Menu REG_EXPAND_SZ%ALLUSERSPROFILE%\Start menu
    Common Startup REG_EXPAND_SZ%ALLUSERSPROFILE%\Start Menu\Programs\Startup
    Common templatesREG_EXPAND_SZ%ALLUSERSPROFILE%\Templates
  9. If any Name, Type, or Value does not match the table in step 8, right-click the Value name, and then click Delete.
  10. In the left pane, right-click User Shell Folders, point to New, click Expandable String Value, type the Name value that you want from the table in step 8, and then press ENTER.
  11. Right-click the value that you created in step 10, click Modify, type the value in the Value data box for the Value name, and then click OK.
  12. Exit Registry Editor, and then restart the computer.
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APPLIES TO
  • Microsoft Digital Image Pro 9
  • Microsoft Excel 2002 Standard Edition
  • Microsoft MapPoint 2002 Standard Edition
  • Microsoft Money 2005 Standard Edition
  • Microsoft Office Standard Edition 2003
  • Microsoft Office Small Business Edition 2003
  • Microsoft Office Access 2003
  • Microsoft Office PowerPoint 2003
  • Microsoft Office Professional Edition 2003
  • Microsoft Office Basic Edition 2003
  • Microsoft Office Outlook 2003
  • Microsoft Office Publisher 2003
  • Microsoft Office XP Professional Edition
  • Microsoft Office XP Small Business Edition
  • Microsoft Office XP Standard Edition
  • Microsoft Office XP Developer Edition
  • Microsoft FrontPage 2002 Standard Edition
  • Microsoft PowerPoint 2002 Standard Edition
  • Microsoft Streets & Trips 2003 Standard Edition
  • Microsoft Picture It! Photo 2002 Standard Edition
  • Microsoft Office 2000 Premium Edition
  • Microsoft Outlook 2002 Standard Edition
  • Microsoft Office 2000 Professional Edition
  • Microsoft Office 2000 Standard Edition
  • Microsoft Office 2000 Small Business Edition
  • Microsoft Office 2000 Developer Edition
  • Microsoft Word 2002
  • Microsoft Access 2002 Standard Edition
  • Microsoft Excel 2000 Standard Edition
  • Microsoft FrontPage 2000 Standard Edition
  • Microsoft Outlook 2000 Standard Edition
  • Microsoft PowerPoint 2000 Standard Edition
  • Microsoft Word 2000
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Keywords: 
kbtshoot kbprb KB886549
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