Article ID: 886549 - View products that this article applies to.
Expand all | Collapse all

On This Page

Symptoms

When you try to install or remove any one of the products listed in the "Applies To" section, you may receive an error message that resembles the following:
Error 1606: Could Not Access Network Location

Cause

This issue may occur if there is an incorrect setting in one of the following registry subkeys:
  • HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders
  • HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders

To have us fix this problem for you, go to the "Fix it for me" section. To fix this problem yourself, go to the "Let me fix it myself" section.

Note This Fix it package can automatically recover all the registry entries that are listed in the following tables.

Resolution

Method 1

Collapse this imageExpand this image
assets folding start expanded

Fix it for me

Collapse this imageExpand this image
assets folding start expanded
To fix this problem automatically, click the Fix it button or link. Click Run in the File Download dialog box, and then follow the steps in the Fix it wizard.
Collapse this imageExpand this image
assets fixit1
Fix this problem
Microsoft Fix it 50356
Collapse this imageExpand this image
assets fixit2

Notes
  • This wizard may be in English only; however, the automatic fix also works for other language versions of Windows.
  • If you are not on the computer that has the problem, save the Fix it solution to a flash drive or a CD and then run it on the computer that has the problem.
Collapse this imageExpand this image
assets folding end

Let me fix it myself

Collapse this imageExpand this image
assets folding start collapsed
Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756 How to back up and restore the registry in Windows

To resolve this issue yourself, follow these steps:
  1. Click Start, click Run, type Regedit.exe, and then click OK.
  2. Locate and then click the following registry subkey:
    HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders
  3. In the right pane, verify that the values are the same as the values in the following table. If each value matches the table, go to step 7.
    For Windows XP and for Windows Server 2003
    Collapse this tableExpand this table
    Value name Type Value data
    AppData REG_EXPAND_SZ %USERPROFILE%\Application Data
    Cache REG_EXPAND_SZ %USERPROFILE%\Local Settings\Temporary Internet Files
    Cookies REG_EXPAND_SZ %USERPROFILE%\Cookies
    Desktop REG_EXPAND_SZ %USERPROFILE%\Desktop
    Favorites REG_EXPAND_SZ %USERPROFILE%\Favorites
    History REG_EXPAND_SZ %USERPROFILE%\Local Settings\History
    Local AppData REG_EXPAND_SZ %USERPROFILE%\Local Settings\Application Data
    Local Settings REG_EXPAND_SZ %USERPROFILE%\Local Settings
    My Pictures REG_EXPAND_SZ %USERPROFILE%\My Documents\My Pictures
    NetHood REG_EXPAND_SZ %USERPROFILE%\NetHood
    Personal REG_EXPAND_SZ %USERPROFILE%\My Documents
    PrintHood REG_EXPAND_SZ %USERPROFILE%\PrintHood
    Programs REG_EXPAND_SZ %USERPROFILE%\Start Menu\Programs
    Recent REG_EXPAND_SZ %USERPROFILE%\Recent
    SendTo REG_EXPAND_SZ %USERPROFILE%\SendTo
    Start Menu REG_EXPAND_SZ %USERPROFILE%\Start Menu
    Startup REG_EXPAND_SZ %USERPROFILE%\Start Menu\programs\Startup
    Templates REG_EXPAND_SZ %USERPROFILE%\Templates
    For Windows Vista, Windows 7 and Windows Server 2008
    Collapse this tableExpand this table
    Value name Type Value data
    {374DE290-123F-4565-9164-39C4925E467B} REG_EXPAND_SZ%USERPROFILE%\Downloads
    AppData REG_EXPAND_SZ%USERPROFILE%\AppData\Roaming
    Cache REG_EXPAND_SZ%USERPROFILE%\AppData\Local\Microsoft\Windows\Temporary Internet Files
    CookiesREG_EXPAND_SZ%USERPROFILE%\AppData\Roaming\Microsoft\Windows\Cookies
    DesktopREG_EXPAND_SZ%USERPROFILE%\Desktop
    FavoritesREG_EXPAND_SZ%USERPROFILE%\Favorites
    History REG_EXPAND_SZ%USERPROFILE%\AppData\Local\Microsoft\Windows\History
    LocalAppDataREG_EXPAND_SZ%USERPROFILE%\AppData\Local
    My Pictures REG_EXPAND_SZ%USERPROFILE%\Pictures
    My MusicREG_EXPAND_SZ%USERPROFILE%\Music
    My Video REG_EXPAND_SZ%USERPROFILE%\Videos
    NetHoodREG_EXPAND_SZ%USERPROFILE%\AppData\Roaming\Microsoft\Windows\Network Shortcuts
    PersonalREG_EXPAND_SZ %USERPROFILE%\Documents
    PrintHoodREG_EXPAND_SZ%USERPROFILE%\AppData\Roaming\Microsoft\Windows\Printer Shortcuts
    ProgramsREG_EXPAND_SZ%USERPROFILE%\AppData\Roaming\Microsoft\Windows\Start Menu\Programs
    RecentREG_EXPAND_SZ%USERPROFILE%\AppData\Roaming\Microsoft\Windows\Recent
    SendToREG_EXPAND_SZ%USERPROFILE%\AppData\Roaming\Microsoft\Windows\SendTo
    Start MenuREG_EXPAND_SZ%USERPROFILE%\AppData\Roaming\Microsoft\Windows\Start Menu
    StartupREG_EXPAND_SZ%USERPROFILE%\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup
    Templates REG_EXPAND_SZ%USERPROFILE%\AppData\Roaming\Microsoft\Windows\Templates
  4. If any Name, Type, or Value does not match the table in step 3, right-click the Value name, and then click Delete.
  5. In the left pane, right-click User Shell Folders, point to New, click Expandable String Value, type the Name value that you want from the table in step 3, and then press ENTER.
  6. Right-click the value that you created in step 5, click Modify, type the value in the Value data box for the Value name, and then click OK.
  7. Locate and then click the following registry subkey:
    HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders
  8. In the right pane, verify that the values are the same as the values in the following table. If each value matches the table, go to step 12.
    For Windows XP and for Windows Server 2003
    Collapse this tableExpand this table
    Value nameTypeValue data
    Common AppData REG_EXPAND_SZ %ALLUSERSPROFILE%\Application Data
    Common Desktop REG_EXPAND_SZ %ALLUSERSPROFILE%\Desktop
    Common Documents REG_EXPAND_SZ %ALLUSERSPROFILE%\Documents
    Common Favorites REG_EXPAND_SZ %ALLUSERSPROFILE%\Favorites
    Common Programs REG_EXPAND_SZ %ALLUSERSPROFILE%\Start Menu\Programs
    Common Start Menu REG_EXPAND_SZ%ALLUSERSPROFILE%\Start menu
    Common Startup REG_EXPAND_SZ%ALLUSERSPROFILE%\Start Menu\Programs\Startup
    Common templatesREG_EXPAND_SZ%ALLUSERSPROFILE%\Templates
    For Windows Vista, Windows 7 and Windows Server 2008
    Collapse this tableExpand this table
    Value nameTypeValue data
    {3D644C9B-1FB8-4f30-9B45-F670235F79C0} REG_EXPAND_SZ%PUBLIC%\Downloads
    Common AppDataREG_EXPAND_SZ%ProgramData%
    Common DesktopREG_EXPAND_SZ%PUBLIC%\Desktop
    Common DocumentsREG_EXPAND_SZ%PUBLIC%\Documents
    Common ProgramsREG_EXPAND_SZ%ProgramData%\Microsoft\Windows\Start Menu\Programs
    Common Start MenuREG_EXPAND_SZ%ProgramData%\Microsoft\Windows\Start Menu
    Common StartupREG_EXPAND_SZ%ProgramData%\Microsoft\Windows\Start Menu\Programs\Startup
    Common templatesREG_EXPAND_SZ%ProgramData%\Microsoft\Windows\Templates
    CommonMusicREG_EXPAND_SZ%PUBLIC%\Music
    CommonPicturesREG_EXPAND_SZ%PUBLIC%\Pictures
    CommonVideoREG_EXPAND_SZ%PUBLIC%\Videos
  9. If any Name, Type, or Value does not match the table in step 8, right-click the Value name, and then click Delete.
  10. In the left pane, right-click User Shell Folders, point to New, click Expandable String Value, type the Name value that you want from the table in step 8, and then press ENTER.
  11. Right-click the value that you created in step 10, click Modify, type the value in the Value data box for the Value name, and then click OK.
  12. Exit Registry Editor, and then restart the computer.
Collapse this imageExpand this image
assets folding end collapsed
Collapse this imageExpand this image
assets folding end

Method 2

Collapse this imageExpand this image
assets folding start expanded
If the issue still occurs, find registry keys.
Below is a registry key reference of how the key is displayed for Microsoft Office in the registry:
Collapse this tableExpand this table
The Version of Microsoft OfficeDisplayed in Registry
Office 201014.0
Office 200712.0
Office 200311.0
Office XP10.0
Office 20009.0
Office 978.0
To do this, follow the steps below:
  1. Click Start, click Run, type Regedit.exe, and then click OK.
  2. Locate and then click the following registry subkey:
    HKEY_LOCAL_MACHINE\Software\Microsoft\Office
  3. In the left pane,there any old Microsoft Office register keys that do not have any product associated with them.
    Note The picture below is an example for deleting an Office 2007 registery key.
    Collapse this imageExpand this image
    The screen shot for this step
  4. In the left pane, right click the folder that you located and then click Delete.
  5. Exit Registry Editor, and then restart the computer.
Note For those who failed to delete the register keys, try to right-click the key and click Permission. Make sure your user group (or you) have Full Control. It could be administrator or another account that has administrative privileges.
Collapse this imageExpand this image
assets folding end

Properties

Article ID: 886549 - Last Review: September 9, 2013 - Revision: 13.0
Applies to
  • Microsoft Digital Image Pro 9
  • Microsoft Excel 2002 Standard Edition
  • Microsoft MapPoint 2002 Standard Edition
  • Microsoft Office Small Business Edition 2003
  • Microsoft Office Access 2003
  • Microsoft Office PowerPoint 2003
  • Microsoft Office Professional Edition 2003
  • Microsoft Office Basic Edition 2003
  • Microsoft Office Outlook 2003
  • Microsoft Office Publisher 2003
  • Microsoft Office XP Professional Edition
  • Microsoft Office XP Small Business Edition
  • Microsoft Office XP Standard Edition
  • Microsoft Office XP Developer Edition
  • Microsoft FrontPage 2002 Standard Edition
  • Microsoft PowerPoint 2002 Standard Edition
  • Microsoft Streets & Trips 2003 Standard Edition
  • Microsoft Office 2000 Premium Edition
  • Microsoft Outlook 2002 Standard Edition
  • Microsoft Office 2000 Professional Edition
  • Microsoft Office 2000 Standard Edition
  • Microsoft Office 2000 Small Business Edition
  • Microsoft Office 2000 Developer Edition
  • Microsoft Word 2002
  • Microsoft Access 2002 Standard Edition
  • Microsoft Excel 2000 Standard Edition
  • Microsoft FrontPage 2000 Standard Edition
  • Microsoft Outlook 2000 Standard Edition
  • Microsoft PowerPoint 2000 Standard Edition
  • Microsoft Word 2000
Keywords: 
dftsdahomeportal kbmsifixme kbfixme kbtshoot kbprb kbcip KB886549

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com