Article ID: 886590 - View products that this article applies to.
Microsoft has become aware that some users are experiencing difficulties installing Microsoft Windows XP Service Pack 2 (SP2). After investigation, some of these issues have been tracked to an incompatibility between Windows XP SP2 and an adware package from Total Velocity Corporation. This package, commonly known as T.V. Media, is bundled with certain advertisement-supported applications such as Speed Blaster and Memory Meter. In accordance with the End User License Agreement (EULA) for these applications, three additional files are installed on a user’s system; these files form the advertisement data-gathering and reporting mechanism. As part of its protection mechanism, the T.V. Media adware files monitor certain registry keys to prevent removal of the adware program. This monitoring mechanism uses certain functions in a manner that results in registry corruption during the installation of Windows XP SP2.
Microsoft has released a tool to help you remove the T.V. Media adware files from your computer. You can download this tool from the Microsoft Download Center and run it on your computer to remove the T.V. Media files. Be aware that this may result in the applications with which T.V. Media was bundled from functioning. Users should uninstall these applications before running this tool and before installing Windows XP SP2.
Technical updatesSeptember 20, 2004: Microsoft released version 1.0 of the Adware T.V. Media Program Removal Tool to the Microsoft Download Center.
If your computer has T.V. Media installed you may notice one or more of the following symptoms:
This behavior occurs because you may have T.V. Media installed on your system. If you have installed the applications Memory Meter or Speed Blaster from Total Velocity, it is likely you have T.V. Media installed on your system.
Microsoft has released a tool that enables you to remove the T.V. Media files from computers that are running one or more of the products that are listed in the "Applies to" section.
Important Microsoft recommends that you uninstall any application, including Memory Meter or Speed Blaster from Total Velocity, that was bundled with T.V. Media before using this removal tool or installing Windows XP SP2.
Download and setup informationThe following file is available for download from the Microsoft Download Center:
Download the Windows-KB886590-ENU-V1.1.exe package now.
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Release Date: September 20, 2004
For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help to prevent any unauthorized changes to the file.
(http://support.microsoft.com/kb/119591/ )How to obtain Microsoft support files from online services
PrerequisitesThe Adware T.V. Media Removal Tool has the following prerequisites:
827218If these prerequisites are not met, the installation will not work and you will receive an error message. For more information about the error message, view the following log file:
(http://support.microsoft.com/kb/827218/ )How to determine whether your computer is running a 32-bit version or a 64-bit version of the Windows operating system
Restart requirementYou do not have to restart your computer after you install this tool.
Usage informationNote Before you follow these steps, make sure that you have backed up all your important data.
When you install the Adware T.V. Media Removal Tool and accept the end-user license agreement (EULA), the installation package extracts the Tvmcln.exe file to a temporary directory, and then the removal tool runs. The removal tool checks your computer for the prerequisites listed in the "Prerequisites" section. If the prerequisites are met, the removal tool does the following:
Command-line switchesThe removal tool installer supports the following command-line switches:
197147The removal tool supports the following command-line switch:
(http://support.microsoft.com/kb/197147/ )Command-line switches for IExpress software update packages
Removal informationThe Tvmcln.exe file is automatically deleted from its temporary location after the removal tool runs. You can delete the tool installer package after you install the removal tool.
Note After you install the Adware T.V. Media Program Removal Tool, it does not appear in the Installed programs list in the Add/Remove Programs tool in Control Panel.
DisclaimerThe information provided in the Microsoft Knowledge Base is provided "as is" without warranty of any kind. Microsoft disclaims all warranties, either express or implied, including the warranties of merchantability and fitness for a particular purpose. In no event shall Microsoft Corporation or its suppliers be liable for any damages whatsoever including direct, indirect, incidental, consequential, loss of business profits or special damages, even if Microsoft Corporation or its suppliers have been advised of the possibility of such damages. Some states do not allow the exclusion or limitation of liability for consequential or incidental damages so the foregoing limitation may not apply.