Article ID: 886630 - View products that this article applies to.
When you try to install a program that uses the Windows Installer in Microsoft Windows XP, the program does not install, and you may receive an error message that is similar to one of the following error messages:
The Windows Installer service could not be accessed. Contact your support personnel to verify that the Windows Installer service is properly registered.
The Windows Installer service failed to start. Contact your support personnel.
This issue may occur when the Windows Installer files are missing or damaged.
To resolve this issue, use one or more of the following methods in the order that they are listed.
Method 1: Reregister the Windows Installer
Method 2: Remove the Windows Installer files
Method 3: Restart Windows XP in Safe ModeRestart Windows XP in Safe Mode, and then retry Method 1 and Method 2 in the order that they are listed. For more information about how to restart Windows XP in Safe Mode, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/316434/ )How to perform advanced clean-boot troubleshooting in Windows XP
For more information about the Windows Installer, visit the following Microsoft Web site: