When you use the "greater than" symbol (>) to send command prompt output from a system folder to a text file, or you use the pipe character (|) to send command prompt output from a system folder to another command, you may receive an access violation in Cmd.exe or in Command.com.

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This problem occurs when you use a computer that is running Microsoft Windows XP Service Pack 1 (SP1), Microsoft Windows XP Service Pack 2 (SP2), or Windows XP Tablet PC Edition 2005, and you have a Multilingual User Interface Pack (MUI) installed on your computer.

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Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows XP SP1

   Date         Time   Version           Size  File name
   -----------------------------------------------------
   27-Oct-2004  01:55  5.1.2600.1605  255,488  Cmd.exe

Windows XP SP2

   Date         Time   Version           Size  File name
   -----------------------------------------------------
   27-Oct-2004  16:51  5.1.2600.2539  389,120  Cmd.exe

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Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

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