Double-byte character set (DBCS) characters may appear corrupted in Internet Explorer on Windows XP when you browse a Web site that uses Shift-JIS character encoding

Article ID: 886677 - View products that this article applies to.
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SYMPTOMS

When you browse a Web site that uses Shift-JIS character encoding in Microsoft Internet Explorer, some double-byte character set (DBCS) characters may appear corrupted. For example, the character may appear as a dot or bullet point.
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CAUSE

This problem may occur if you do either of the following:
  • You install Microsoft Windows XP Service Pack 2 (SP2).

    For additional information about how to obtain Windows XP SP2, click the following article number to view the article in the Microsoft Knowledge Base:
    322389
    (http://support.microsoft.com/kb/322389/ )
    How to obtain the latest Windows XP service pack
  • You install the hotfix that is described in the following article in the Microsoft Knowledge Base:
    810323
    (http://support.microsoft.com/kb/810323/ )
    Some data may be truncated when you import a text file that contains a DBCS character in a Microsoft Office program on Windows XP
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RESOLUTION

The following file is available for download from the Microsoft Download Center:
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Download
Download the WindowsXP-KB886677-x86-enu.exe package now.
(http://www.microsoft.com/downloads/details.aspx?FamilyId=E29E54C2-715E-4F04-B995-6E060AC7E5B1&displaylang=en)
Release Date: November 19, 2004

For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591
(http://support.microsoft.com/kb/119591/ )
How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help to prevent any unauthorized changes to the file.
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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
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REFERENCES

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
824684
(http://support.microsoft.com/kb/824684/ )
Description of the standard terminology that is used to describe Microsoft software updates
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Properties

Article ID: 886677 - Last Review: October 9, 2011 - Revision: 5.0
APPLIES TO
  • Microsoft Windows XP Professional
  • Microsoft Windows XP Home Edition
Keywords: 
kbautohotfix kbqfe kbhotfixserver kbwinxppresp3fix kbwinxpsp3fix kbfix kbbug KB886677
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