Some recurring meetings that Exchange Server 2003 users have accepted or created are not displayed in the free/busy information for their calendars

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Article ID: 886760 - View products that this article applies to.
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SYMPTOMS

Some recurring meetings that Microsoft Exchange Server 2003 users have accepted or created by using Collaboration Data Objects for Microsoft Exchange Server (CDOEX) or by using Microsoft Outlook Web Access may not be displayed in the free/busy information for their calendars. This may cause users who try to reserve a resource for a time period that appears to be free to have their reservations declined because the time period is already reserved.

RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Exchange Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
836993 How to obtain the latest service packs for Exchange Server 2003

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

Because of file dependencies, this hotfix requires that you have Microsoft Exchange Server 2003 Service Pack 1 (SP1) installed. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
836993 How to obtain the latest service packs for Exchange Server 2003

Restart requirement

You do not have to restart your computer after you install this hotfix. However, the Microsoft Exchange Information Store service must be restarted when you install this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date          Time    Version       Size        File name
   ---------------------------------------------------------
   09-Dec-2004   03:41   6.5.7232.59   3,627,008   Excdo.dll        

Hotfix installation information

After users apply this hotfix, they may have to wait until the end of the month before they stop experiencing the symptoms that are described in the "Symptoms" section. This is because the EXCDO component keeps free/busy information cached until the last day of the month. The free/busy cache is rebuilt on the first day of the month.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Exchange Server 2003 Service Pack 2.

MORE INFORMATION

For additional information about using Auto Accept Agent, click the following article number to view the article in the Microsoft Knowledge Base:
883130 The Auto Accept Agent Deployment and Administration Guide is now available
For additional information, click the following article numbers to view the articles in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
817903 New naming schema for Exchange Server software update packages

Properties

Article ID: 886760 - Last Review: October 25, 2007 - Revision: 3.4
APPLIES TO
  • Microsoft Exchange Server 2003 Standard Edition
  • Microsoft Exchange Server 2003 Enterprise Edition
Keywords: 
kbautohotfix kbqfe kbhotfixserver kbexchdirectory kbexchange2003presp2fix kbfix kbbug KB886760

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