Some users do not receive a program that is advertised to a user group in Systems Management Server 2003

If you advertise a program to a user group, some members of the user group do not receive the advertisement.

This problem occurs because the user is a member of more than 175 user groups. The Policy Agent component on an Advanced Client computer requests user policy assignments from the management point. The Policy Agent component sends a list of the user groups where the logged-on user is a member. The management point returns the advertisements that are assigned to those user groups.

If one of the following conditions are true, the Advanced Client receives only those advertisements that are assigned to the first 175 user groups in the list:

• The list of user groups from the Advanced Client is more than 8 KB.
• The list of user groups from the Advanced Client is approximately 175 user groups.

The Advanced Client does not receive any advertisements that are assigned to user groups that are later than the first 175 user groups in the list.

The Policy Manager component on the management point receives all the user groups that are reported by the Advanced Client. However, the Microsoft SQL MP_GetUserAndUserGroupPolicyAssignments stored procedure can only process a user group list that is less than 8 KB.

Service pack information

To resolve this problem, obtain the latest service pack for Systems Management Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

You must have SMS 2003 SP1 to apply this hotfix.

Restart requirement

You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Hotfix installation information

To apply this hotfix, run a Microsoft SQL script on your Microsoft Systems Management Server (SMS) 2003 database server. To do this, follow these steps:

1. Copy the self-extracting hotfix file Sms2003-sp1-kb886797-x86-enu.exe to your SMS 2003 database server.
2. Run Sms2003-sp1-kb886797-x86-enu.exe to start the hotfix Setup wizard.
3. Accept the license agreement by clicking I Agree. Click Next, and then click Finish.
4. Click Start, point to All Programs, point to Microsoft SQL Server, and then click Query Analyzer.
5. Connect to your SQL server.
6. On the Query menu, click Change Database.
7. Click the name of your SMS database, and then click OK.
8. On the File menu, click Open.
9. Open the SMS\Logs\KB886797 folder, click Update.sql, and then click Open.
10. On the Query menu, click Execute.

Note If you have replicated the SMS database to another Microsoft SQL server, you must follow these steps on the Microsoft SQL server that contains the replicated database. This hotfix does not automatically update replicated SMS 2003 databases.

SMS 2003 International Client Pack 1 (ICP1)

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

You must have SMS 2003 ICP1 to apply this hotfix.

Restart requirement

You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Hotfix installation information

To apply this hotfix, run a Microsoft SQL script on your SMS 2003 database server. To do this, follow these steps:

1. Copy the self-extracting hotfix file Sms2003-sp1-kb886797-x86-icp1.exe to your SMS 2003 database server.
2. Run Sms2003-sp1-kb886797-x86-enu.exe to start the hotfix Setup wizard.
3. Accept the license agreement by clicking I Agree. Click Next, and then click Finish.
4. Click Start, point to All Programs, point to Microsoft SQL Server, and then click Query Analyzer.
5. Connect to your SQL server.
6. On the Query menu, click Change Database.
7. Click the name of your SMS database, and then click OK.
8. On the File menu, click Open.
9. Open the SMS\Logs\KB886797 folder, click Update.sql, and then click Open.
10. On the Query menu, click Execute.

Note If you have replicated the SMS database to another Microsoft SQL server, you must follow these steps on the Microsoft SQL server that contains the replicated database. This hotfix does not automatically update replicated SMS 2003 databases.

SMS 2003 International Client Pack 2 (ICP2)

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

You must have SMS 2003 ICP2 to apply this hotfix.

Restart requirement

You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Hotfix installation information

To apply this hotfix, you must run a Microsoft SQL script on your SMS 2003 database server. To do this, follow these steps:

1. Copy the self-extracting hotfix file Sms2003-sp1-kb886797-x86-icp2.exe to your SMS 2003 database server.
2. Run Sms2003-sp1-kb886797-x86-enu.exe to start the hotfix Setup wizard.
3. Accept the license agreement by clicking I Agree. Click Next, and then click Finish.
4. Click Start, point to All Programs, point to Microsoft SQL Server, and then click Query Analyzer.
5. Connect to your SQL server.
6. On the Query menu, click Change Database.
7. Click the name of your SMS database, and then click OK.
8. On the File menu, click Open.
9. Open the SMS\Logs\KB886797 folder, click Update.sql, and then click Open.
10. On the Query menu, click Execute.

Note If you have replicated the SMS database to another Microsoft SQL server, you must follow these steps on the Microsoft SQL server that contains the replicated database. This hotfix does not automatically update replicated SMS 2003 databases.

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Systems Management Server 2003 Service Pack 2.

For additional information about the standard terminology that is used to describe Microsoft software updates, click the following article number to view the article in the Microsoft Knowledge Base: