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DAV query of the information store for message properties returns 0x80004005 error.

Article ID: 886811 - View products that this article applies to.

SYMPTOMS

When you use Distributed Authoring and Versioning (DAV) to query for message properties on the information store in Microsoft Exchange 2000 Server or Microsoft Exchange Server 2003, a 0x80004005 (ecCallFailed) error is returned if the urn:schemas:mailheader:to property is requested. Additionally, an error is returned if there are messages in the result set that have recipients where the value of PR_EMAIL_ADDRESS is an empty string ("").

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RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Exchange Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

836993

(http://support.microsoft.com/kb/836993/EN-US/ )

How to obtain the latest service packs for Exchange Server 2003

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

(http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

Microsoft Exchange 2000 Server
Microsoft Exchange 2000 Server Service Pack 3 and the KB 870540 hotfix rollup package
Microsoft Exchange Server 2003
Microsoft Exchange Server 2003 Service Pack 1

Restart requirement

The Microsoft Exchange information store service may automatically stop, and then the service may restart when you install this hotfix.

Hotfix replacement information

This hotfix does not replace any other software updates.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. Microsoft Exchange 2000 Server

 Date          Time    	Version       Size        File name
------------------------------------------------------------------------------------- 
10-Jan-2005  04:24  6.0.6617.36     2,338,816  Mdbmsg.dll       
10-Jan-2005  03:30  6.0.6617.36     4,452,352  Store.exe

Microsoft Exchange Server 2003

Date    	        Time        Version          Size         File name
-------------------------------------------------------------------------------------    
23-Nov-2004  00:46    6.5.7232.55     3,261,952  Mdbmsg.dll       
23-Nov-2004  01:19    6.5.7232.55     5,143,552  Store.exe

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Exchange Server 2003 Service Pack 2.

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