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When you try to install a Bluetooth device, the device is not detected on your Windows XP-based computer
Article ID: 886917 - View products that this article applies to.
When you try to install a Bluetooth device on your Microsoft Windows XP-based computer, Windows XP may not detect the device as expected.
This issue may occur if the device requires a passkey before it allows access to Service Discovery Protocol (SDP) information.
If your computer does not detect the new Bluetooth device, follow these steps to install the device:
Bluetooth devices use the Service Discovery Protocol (SDP) to locate services, such as file transfer or telephony, in other Bluetooth devices. When a Bluetooth device requests a passkey or a PIN before it displays SDP information, wizards such as the Add Printer Wizard, the Bluetooth Personal Area Network Connection Wizard, and the Add Modem Wizard may not detect and install your Bluetooth device as expected.