Article ID: 886972 - Last Review: October 9, 2011 - Revision: 5.0

The setup process for hotfixes or security patches stops responding when the MS DTC service is disabled

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SYMPTOMS

When the Microsoft Distributed Transaction Coordinator (MS DTC) service is disabled, the setup process for any one of the following updates stops responding on a Microsoft Windows Server 2003-based computer:
  • 823230
  • 913580
  • 911280
The Software Update Installation Wizard appears to stop responding as it is displaying the Finishing installation dialog box. The Details box shows the following message:
Performing cleanup
For more information about these hotfixes, click the following article numbers to view the articles in the Microsoft Knowledge Base:
823230  (http://support.microsoft.com/kb/823230/ ) Issues that are resolved in the pre-Service Pack 1 release of Ntfrs.exe
913580  (http://support.microsoft.com/kb/913580/ ) MS06-018: Vulnerability in Microsoft Distributed Transaction Coordinator could allow denial of service
911280  (http://support.microsoft.com/kb/911280/ ) MS06-025: Vulnerability in Routing and Remote Access could allow remote code execution
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RESOLUTION

To resolve this problem, install the latest COM+ 1.5 Rollup Package for Windows Server 2003, or upgrade to Windows Server 2003 Service Pack 1 (SP1).
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Rollup package information

For more information about COM+ 1.5 Rollup Package 6 for Windows Server 2003, click the following article number to view the article in the Microsoft Knowledge Base:
897667  (http://support.microsoft.com/kb/897667/ ) Availability of Windows Server 2003 Post-Service Pack 1 COM+ 1.5 Hotfix Rollup Package 6
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Service pack information

To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
889100  (http://support.microsoft.com/kb/889100/ ) How to obtain the latest service pack for Windows Server 2003
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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
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MORE INFORMATION

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684  (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates
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APPLIES TO
  • Microsoft Windows Server 2003, Web Edition
  • Microsoft Windows Server 2003, Standard Edition (32-bit x86)
  • Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
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Keywords: 
kbbug kbfix kbqfe kbwinserv2003presp1fix KB886972
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