Outlook Express users cannot synchronize Exchange Server 5.5 newsgroup data after you move the newsgroup data to an NNTP virtual server in Exchange Server 2003

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Article ID: 887192 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario. You use Microsoft Outlook to move Microsoft Exchange Server version 5.5 newsgroup data to a Network News Transfer Protocol (NNTP) virtual server in Microsoft Exchange Server 2003. Additionally, the newsgroup data is contained in a personal folder (.pst) file. After you move the newsgroup data, Microsoft Outlook Express users cannot synchronize the newsgroup data from the NNTP virtual server.

Additionally, Outlook Express users may receive an error message that is similar to the following:
Subject: subject
Account: account name, Server: server name
Protocol: NNTP, Server
Response: '503 Server Failure.'
Port: 119
Secure(SSL): No
Server Error: 503
Error Number: 0x800CCCA6

RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Exchange Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
836993 How to obtain the latest service packs for Exchange Server 2003

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

This hotfix requires Microsoft Exchange Server 2003 Service Pack 1 (SP1). For more information, click the following article number to view the article in the Microsoft Knowledge Base:
836993 How to obtain the latest service packs for Exchange Server 2003

Restart requirement

You may have to restart the NNTP virtual server after you apply this hotfix.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date          Time    Version       Size      File name
   --------------------------------------------------------
   29-Mar-2005   22:03   6.5.7232.98   144,384   Nntpex.dll  

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Exchange Server 2003 Service Pack 2.

MORE INFORMATION

For more information about the terminology that Microsoft uses for software that is corrected after it is released, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
For more information about the naming schema that is used for Exchange Server software updates, click the following article number to view the article in the Microsoft Knowledge Base:
817903 New naming schema for Exchange Server software update packages

Properties

Article ID: 887192 - Last Review: October 25, 2007 - Revision: 3.5
APPLIES TO
  • Microsoft Exchange Server 2003 Standard Edition
  • Microsoft Exchange Server 2003 Enterprise Edition
Keywords: 
kbautohotfix kbqfe kbhotfixserver kbexchpopimapnntp kbfix kbbug kbexchange2003presp1fix KB887192

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