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Windows XP Media Center Edition 2005 stops responding when you watch Live TV after you install a DivX-compatible player

Article ID: 887211 - View products that this article applies to.

Symptoms

If you install a DivX-compatible player in Microsoft Windows XP Media Center Edition 2005, you may not be able to watch Live TV or to play DVD movies. In this scenario, Media Center may stop responding.

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Cause

Some DivX-compatible players are not compatible with Media Center. These players can cause conflicts with Media Center that make your system unresponsive.

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Workaround

To work around this problem, you must restore your computer to a restoration point that existed before you installed the DivX-compatible player. To do this, follow these steps:

Click Start, point to Programs, point to Accessories, point to System Tools, and then click System Restore.
Click to select the Restore my computer to an earlier time check box, and then click Next.
Select a system restoration date that occurred before the installation of the DivX player, and then select the system restoration file from the list of restoration points.
Click Next.

If you did not create a restoration point, you must reinstall both Windows XP and Media Center on your computer.

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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More information

DivX is a video codec that is created by DivXNetworks, Inc. DivX is used to compress large videos into small, compact files. DivX is sometimes confused with DIVX, a DVD rental system that was used at one time by the U.S. retailer Circuit City.

Technical support for Media Center

Because Microsoft Windows XP Media Center Edition was included with your hardware device or system, the hardware manufacturer provides technical support and assistance for this software. Your manufacturer may have customized the installation with unique components such as specific device drivers and optional settings to maximize the performance of that manufacturer's hardware. If you require technical help with Windows XP Media Center Edition, contact your manufacturer directly because the manufacturer is best qualified to support the software that the manufacturer has installed on the hardware.

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