You cannot activate a Terminal Services license server in Windows 2000 Server or in Windows Server 2003

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Article ID: 887444 - View products that this article applies to.
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Symptoms

When you try to activate a Terminal Services license server on a computer that is running Microsoft Windows 2000 Server, Windows Server 2003, Windows Server 2003 R2, Windows Server 2008, or Windows Server 2008 R2, the Terminal Services Licensing service starts, but the license server is not activated.

When you view the System log in Event Viewer, you see an event that is similar to the following:

Type: Error
Date: Date
Time: Time
Event ID: 38
Source: TermServLicensing
User: N/A
Computer:
Details: Can't generate a license for client because of error 'Can't add certificate to store, error c0010020.

You may also receive the following internal error:
Internal Error: 0xc0110011

Additionally, you may also see the following event, error, or both:

Event Type: Warning
Event Source: TermServLicensing
Event Category: None
Event ID: 17
Date: date
Time: time
User: N/A
Computer: computer name
Description:
One or more Terminal Server Licensing certificates on server computer name are corrupt. Terminal Server Licensing will only issue temporary licenses until the server is reactivated. See Terminal Server Licensing help topic for more information.

Error message:
The License Server Activation Wizard encountered an internal error from the license server
Message Number: 0xc0110011

The RD License Manager encountered an internal error from the license server. Message Number: 0xc0110011



Resolution

To resolve this problem, please apply the hotfix that is mentioned in the following Microsoft Knowledge Base article:

http://support.microsoft.com/kb/983385


Properties

Article ID: 887444 - Last Review: June 20, 2014 - Revision: 5.0
Applies to
  • Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
  • Microsoft Windows Server 2003, Standard Edition (32-bit x86)
  • Microsoft Windows Server 2003 R2 Datacenter x64 Edition with Service Pack 2
  • Microsoft Windows Server 2003 R2 Enterprise x64 Edition
  • Microsoft Windows Server 2003 R2 Standard x64 Edition
  • Microsoft Windows Server 2003 R2 Datacenter Edition (32-Bit x86)
  • Windows Server 2008 Datacenter
  • Windows Server 2008 Datacenter without Hyper-V
  • Windows Server 2008 Enterprise
  • Windows Server 2008 Enterprise without Hyper-V
  • Windows Server 2008 R2 Datacenter
  • Windows Server 2008 R2 Datacenter without Hyper-V
  • Windows Server 2008 R2 Enterprise
  • Windows Server 2008 R2 Enterprise without Hyper-V
  • Windows Server 2008 R2 Standard
  • Windows Server 2008 R2 Standard without Hyper-V
Keywords: 
kbwinservperf kbtermserv kbtshoot kbprb KB887444

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