The images in an .MHT Merchant file no longer appear after you move the file to a new location in Microsoft Windows 2000

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Article ID: 887719 - View products that this article applies to.
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SYMPTOMS

The images in an .MHT Merchant file no longer appear after you move the file to a new location in Microsoft Windows 2000.

This problem occurs if the following conditions are true:
  • You created the file by using Microsoft Collaboration Data Objects for Windows 2000 (CDOSYS) with the CreateMHTMLBody method.
  • When you created the .MHT file, the path for the images were to a local drive.
  • When you created the .MHT file, the path for the images had a space or a “20%” space character.
  • After you created the .HMT file, you moved the file to another location where the original path to the local drive no longer exists.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

You must install Windows 2000 Service Pack 4 (SP4) to apply this hotfix.

For more information about Windows 2000 SP4, visit the following Microsoft Web site:
http://www.microsoft.com/downloads/details.aspx?FamilyID=1001AAF1-749F-49F4-8010-297BD6CA33A0&displaylang=en

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version           Size  File name
   ------------------------------------------------------
   23-Feb-2005  06:23  6.1.3940.40  2,532,112  Cdosys.dll

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about the CreateMHTMLBody method, visit the following Microsoft Web site:
http://msdn2.microsoft.com/en-us/library/ms527024.aspx
For more information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:
816915 New file naming schema for Microsoft Windows software update packages
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 887719 - Last Review: October 9, 2011 - Revision: 2.0
APPLIES TO
  • Microsoft Windows 2000 Server
  • Microsoft Windows 2000 Professional Edition
  • Microsoft Windows 2000 Advanced Server
Keywords: 
kbautohotfix kbbug kbfix kbwin2000presp5fix kbhotfixserver kbqfe KB887719

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