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You receive a "Rundll32.exe has encountered a problem" error message, or the wrong USB device is removed when you try to remove a USB device on a Windows XP-based computer
Article ID: 887740 - View products that this article applies to.
When you use the Safely Remove Hardware program to remove a universal serial bus (USB) device, you may experience one of the following symptoms:
This problem occurs when the following conditions are true:
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Make sure that you use either the Add/Remove Hardware wizard or the Safely Remove Hardware icon in the notification area to remove a USB device from Device Manager before you physically unplug it from your computer. When you correctly remove a device from the computer, you avoid the risk of data loss and the risk that the computer or the device will malfunction as the result of an unsafe removal procedure.
For more information about how to troubleshoot USB devices, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/310575/ )Advanced troubleshooting tips for general USB problems in Windows XP