Article ID: 887797
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Summary

Microsoft has released the cumulative update for Outlook Express for Windows XP (KB887797) that corrects several problems in Microsoft Outlook Express. These problems are described in the "Symptoms" sections.

The cumulative update for Outlook Express for Windows XP (KB887797) is included in security update MS-07-034. To resolve these problems, install security update MS07-034. This security update is described in the following Microsoft Knowledge Base article:
929123 MS07-034: Cumulative security update for Outlook Express and for Windows Mail
After you have installed the security update, some fixes are enabled and some are disabled. You must enable each fix that you want and disable each fix that you don't want. To do this, follow the steps in the "Fix it for me" or "Let me fix it myself" sections after each symptom description. The link in the "Fix it for me" section will let you automatically enable or disable the fix.

The security update corrects the following problems in Microsoft Outlook Express.

Symptom 1

When you use Outlook Express to send an e-mail message to a specific recipient in your address book, the e-mail message is delivered correctly. However, the subject line of the received message is empty, and the body of the message contains header information. Sometimes, the message may contain recipients that were included in the BCC (Blind Carbon Copy) field of the message.

For example, if the e-mail message is sent by using Plain Text format, the message is received with header information that resembles the following in the body of the message:
>,
Cc:"recipient name" <recipient e-mail address
>
Bcc: "recipient name" <recipient e-mail address
>
Subject: original subject line
Date: Date and Time
MIME-Version: 1.0
Content-Type: text/plain;
format=flowed;
charset="iso-8859-1";
reply-type=original
Content-Transfer-Encoding: 7bit
X-Priority: 3
X-MSMail-Priority: Normal
X-Mailer: Microsoft Outlook Express 6.00.2900.2180
X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2180
Body of message. 
Or, if the message is sent by using Rich text (HTML) format, the e-mail message is received with header information that is similar to the following in the body of the message:
>,
Cc:"recipient name" <recipient e-mail address
>
Bcc: "recipient name" <recipient e-mail address
>
Subject: original subject line
Date: Date and Time
MIME-Version: 1.0
Content-Type: multipart/alternative;
boundary="----=_NextPart_000_0049_01C4C59F.4318FEC0"
X-Priority: 3
X-MSMail-Priority: Normal
X-Mailer: Microsoft Outlook Express 6.00.2900.2180
X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2180

This is a multi-part message in MIME format.

------=_NextPart_000_0049_01C4C59F.4318FEC0
Content-Type: text/plain;
charset="iso-8859-1"
Content-Transfer-Encoding: quoted-printable

Body of message. 
------=_NextPart_000_0049_01C4C59F.4318FEC0
Content-Type: text/html;
charset="iso-8859-1"
Content-Transfer-Encoding: quoted-printable
<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">
<HTML><HEAD>
<META http-equiv=3DContent-Type content=3D"text/html; =
charset=3Diso-8859-1">
<META content=3D"MSHTML 6.00.2900.2523" name=3DGENERATOR>
<STYLE></STYLE>
</HEAD>
<BODY bgColor=3D#ffffff>
<DIV><FONT face=3DArial size=3D2>&nbsp;&nbsp;&nbsp;Body of =
message.</FONT></DIV>
<DIV>&nbsp;</DIV></BODY></HTML>
------=_NextPart_000_0049_01C4C59F.4318FEC0—


This issue can occur if the specific recipient entry in your address is corrupted. For example, the issue may occur if the address for the entry contains a line carriage character. Therefore, BCC information appears in the body of the message.

Resolution 1

To resolve this problem, follow the instructions in the "Summary" section to install security update MS07-034. By default, the fix for this problem is disabled after you install this update.

To have us enable this fix for you, go to the “Fix it for me” section. If you would rather enable this fix yourself, go to the “Let me fix it myself” section.

Fix it for me

To enable this fix automatically, click the Fix this problem link. Then, click Run in the File Download dialog box, and follow the steps in this wizard.

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Fix this problem
Microsoft Fix it 50116
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Note this wizard may be in English only; however, the automatic fix also works for other language versions of Windows.

Note If you are not on the computer that has the problem, you can save the automatic fix to a flash drive or to a CD, and then you can run it on the computer that has the problem.

Now go to the "Did this fix the problem?" section.

Let me fix it myself

Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756 How to back up and restore the registry in Windows

To enable the fix, follow these steps:
  1. Click Start, click Run, type regedit, and then click OK.
  2. Locate and then click the following registry subkey:
    HKEY_LOCAL_MACHINE\Software\Microsoft\Outlook Express
  3. On the Edit menu, point to New, and then click Key.
  4. Type Hotfix, and then press ENTER.
  5. Right-click Hotfix, click New, and then click DWORD Value.
  6. Type Q886192, and then press ENTER.
  7. Right-click Q886192, and then click Modify.
  8. In the Value data box, type 1, and then click OK.
  9. Locate and then click the following registry subkey:
    HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Outlook Express
  10. Repeat steps 2 through 7.
  11. On the File menu, click Exit to exit Registry Editor.

Now go to the "Did this fix the problem?" section.

Did this fix the problem?

  • Check whether the problem is fixed. If it is fixed, you are finished with this section. If it is not fixed, you can contact support.
  • We would appreciate your feedback. To provide feedback or to report any issues with this solution, please leave a comment on the "Fix it for me" blog, or send us an e-mail message.

Symptom 2

Assume that you configure Outlook Express to break apart e-mail messages that are larger than a specific size. For example, you specify 60 kilobytes (KB) in the Break apart messages larger than option in the Properties dialog box for the e-mail account.

When you use Outlook Express to send an e-mail message that is larger than 60 KB, the e-mail message is sent as a multipart message. If you have also included e-mail recipients in the BCC field of the e-mail message, e-mail recipients who are listed in the To field or in the CC field of the multipart e-mail message may be able to view the e-mail recipients who are listed in the BCC field. This behavior occurs if the e-mail recipients who are listed in the To or CC fields copy the e-mail message to the desktop, and then use Notepad to open the e-mail message.

Resolution 2

To resolve this problem, follow the instructions in the "Summary" section to install security update MS07-034. By default, the fix for this problem is enabled after you install this update.

If the fix causes problems, go to the “Fix it for me” section to have us disable this fix for you. If you would rather disable this fix yourself, go to the “Let me fix it myself” section.

Fix it for me

To disable this fix automatically, click the Fix this problem link. Then click Run in the File Download dialog box, and follow the steps in this wizard.

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assets fixit1
Fix this problem
Microsoft Fix it 50117
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assets fixit2


Note this wizard may be in English only; however, the automatic fix also works for other language versions of Windows.

Note If you are not on the computer that has the problem, you can save the automatic fix to a flash drive or to a CD, and then you can run it on the computer that has the problem.

Now go to the "Did this fix the problem?" section.

Let me fix it myself

Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756 How to back up and restore the registry in Windows
If you want to disable the fix, follow these steps:
  1. Click Start, click Run, type regedit, and then click OK.
  2. Locate and then click the following registry subkey:
    HKEY_LOCAL_MACHINE\Software\Microsoft\Outlook Express
  3. On the Edit menu, point to New, and then click Key.
  4. Type Hotfix, and then press ENTER.
  5. Right-click Hotfix, click New, and then click DWORD Value.
  6. Type Q843555, and then press ENTER.
  7. Right-click Q843555, and then click Modify.
  8. In the Value data box, type 0, and then click OK.
  9. Locate and then click the following registry subkey:
    HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Outlook Express
  10. Repeat steps 2 through 7.
  11. On the File menu, click Exit to exit Registry Editor.

Now go to the "Did this fix the problem?" section.

Did this fix the problem?

  • Check whether the problem is fixed. If it is fixed, you are finished with this section. If it is not fixed, you can contact support.
  • We would appreciate your feedback. To provide feedback or to report any issues with this solution, please leave a comment on the "Fix it for me" blog, or send us an e-mail message.

Symptom 3

When you receive an Outlook Express e-mail message that was sent by using a Japanese version of Windows XP, the name that appears in the From field may not appear correctly.

Resolution 3

To resolve this problem, follow the instructions in the "Summary" section to install security update MS07-034. By default, the fix for this problem is disabled after you install this update.

To have us enable this fix for you, go to the “Fix it for me” section. If you would rather enable this fix yourself, go to the “Let me fix it myself” section.

Fix it for me

To enable this fix automatically, click the Fix this problem link. Then click Run in the File Download dialog box, and follow the steps in this wizard.

Collapse this imageExpand this image
assets fixit1
Fix this problem
Microsoft Fix it 50139
Collapse this imageExpand this image
assets fixit2


Note this wizard may be in English only; however, the automatic fix also works for other language versions of Windows.

Note If you are not on the computer that has the problem, you can save the automatic fix to a flash drive or to a CD, and then you can run it on the computer that has the problem.

Now go to the "Did this fix the problem?" section

Let me fix it myself

Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756 How to back up and restore the registry in Windows
To enable the fix, follow these steps:
  1. Click Start, and then click Run.
  2. Type regedit in the Open box, and then click OK.
  3. Locate and then click the following registry subkey:
    HKEY_LOCAL_MACHINE\Software\Microsoft\Outlook Express
  4. On the Edit menu, point to New, and then click Key.
  5. Type Hotfix, and then press ENTER.
  6. Right-click Hotfix, click New, and then click DWORD Value.
  7. Type Q811098, and then press ENTER.
  8. Right-click Q811098, and then click Modify.
  9. In the Value data box, type 1, and then click OK.
  10. Locate and then click the following registry subkey:
    HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Outlook Express
  11. Repeat steps 3 through 8.
  12. On the File menu, click Exit to exit Registry Editor.

Now go to the "Did this fix the problem?" section.

Did this fix the problem?

  • Check whether the problem is fixed. If it is fixed, you are finished with this section. If it is not fixed, you can contact support.
  • We would appreciate your feedback. To provide feedback or to report any issues with this solution, please leave a comment on the "Fix it for me" blog, or send us an e-mail message.

Symptom 4

When you use the Microsoft Collaboration Data Object (CDO) to filter e-mail on a Microsoft Exchange server, a corrupted e-mail message on the server may cause an infinite loop when the CDO processes the message. This behavior may cause the CPU usage that is displayed in Task Manager to approach 100 percent. The CDO libraries use interfaces that are included in Outlook Express for data collection and for parsing.

Resolution 4

To resolve this problem, follow the instructions in the "Summary" section to install security update MS07-034. By default, the fix for this problem is disabled after you install this update.

To have us enable this fix for you, go to the “Fix it for me” section. If you would rather enable this fix yourself, go to the “Let me fix it myself” section.

Fix it for me

To enable this fix automatically, click the Fix this problem link. Then click Run in the File Download dialog box, and follow the steps in this wizard.

Collapse this imageExpand this image
assets fixit1
Fix this problem
Microsoft Fix it 50021
Collapse this imageExpand this image
assets fixit2


Note this wizard may be in English only; however, the automatic fix also works for other language versions of Windows.

Note If you are not on the computer that has the problem, you can save the automatic fix to a flash drive or to a CD, and then you can run it on the computer that has the problem.

Now go to the "Did this fix the problem?" section.

Let me fix it myself


Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756 How to back up and restore the registry in Windows

To enable the fix, follow these steps:
  1. Click Start, and then click Run.
  2. Type regedit in the Open box, and then click OK.
  3. Locate and then click the following registry subkey:
    HKEY_LOCAL_MACHINE\Software\Microsoft\Outlook Express
  4. On the Edit menu, point to New, and then click Key.
  5. Type Hotfix, and then press ENTER.
  6. Right-click Hotfix, click New, and then click DWORD Value.
  7. Type Q886711, and then press ENTER.
  8. Right-click Q886711, and then click Modify.
  9. In the Value data box, type 1, and then click OK.
  10. Locate and then click the following registry subkey:
    HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Outlook Express
  11. Repeat steps 3 through 8.
  12. On the File menu, click Exit to exit Registry Editor.


Now go to the "Did this fix the problem?" section.

Did this fix the problem?

  • Check whether the problem is fixed. If it is fixed, you are finished with this section. If it is not fixed, you can contact support.
  • We would appreciate your feedback. To provide feedback or to report any issues with this solution, please leave a comment on the "Fix it for me" blog, or send us an e-mail message.

Symptom 5

When you use a custom program, such as a backup program, that uses Simple MAPI (Messaging Application Programming Interface) for e-mail notification, the notifications may stop after the program tries to send a Simple MAPI command. This problem occurs because Simple MAPI has stopped responding. The program may still function correctly. However, it cannot send e-mail notifications.

Note By default, the Simple MAPI service provider in Microsoft Windows 2000, in Windows XP, and in Windows Server 2003 is Outlook Express.

For more information about Simple MAPI, visit the following Microsoft Web site:
http://msdn2.microsoft.com/en-us/library/ms529053.aspx

Resolution 5

To resolve this problem, follow the instructions in the "Summary" section to install security update MS07-034. By default, the fix for this problem is disabled after you install this update.

To have us enable this fix for you, go to the “Fix it for me” section. If you would rather enable this fix yourself, go to the “Let me fix it myself” section.

Fix it for me

To enable this fix automatically, click the Fix this problem link. Then click Run in the File Download dialog box, and follow the steps in this wizard.

Collapse this imageExpand this image
assets fixit1
Fix this problem
Microsoft Fix it 50118
Collapse this imageExpand this image
assets fixit2


Note this wizard may be in English only; however, the automatic fix also works for other language versions of Windows.

Note If you are not on the computer that has the problem, you can save the automatic fix to a flash drive or to a CD, and then you can run it on the computer that has the problem.

Now go to the "Did this fix the problem?" section.

Let me fix it myself


Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756 How to back up and restore the registry in Windows

To enable the fix, follow these steps:
  1. Click Start, and then click Run.
  2. Type regedit in the Open box, and then click OK.
  3. Locate and then click the following registry subkey:
    HKEY_LOCAL_MACHINE\Software\Microsoft\Outlook Express
  4. On the Edit menu, point to New, and then click Key.
  5. Type Hotfix, and then press ENTER.
  6. Right-click Hotfix, click New, and then click DWORD Value.
  7. Type Q875514, and then press ENTER.
  8. Right-click Q875514, and then click Modify.
  9. In the Value data box, type 1, and then click OK.
  10. Locate and then click the following registry subkey:
    HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Outlook Express
  11. Repeat steps 3 through 8.
  12. On the File menu, click Exit to exit Registry Editor.
Now go to the "Did this fix the problem?" section.

Did this fix the problem?

  • Check whether the problem is fixed. If it is fixed, you are finished with this section. If it is not fixed, you can contact support.
  • We would appreciate your feedback. To provide feedback or to report any issues with this solution, please leave a comment on the "Fix it for me" blog, or send us an e-mail message.

Symptom 6

After you install Windows XP Service Pack 2 (SP2), the body text of HTML-based e-mail messages that are sent from Outlook Express may be truncated and may be missing data. This problem may occur if the e-mail message contains non-ASCII characters, such as Chinese characters.

Resolution 6

To resolve this problem, follow the instructions in the "Summary" section to install security update MS07-034. By default, the fix for this problem is enabled after you install this update.

To have us disable this fix for you, go to the “Fix it for me” section. If you would rather disable this fix yourself, go to the “Let me fix it myself” section.

Fix it for me

To disable this fix automatically, click the Fix this problem link. Then click Run in the File Download dialog box, and follow the steps in this wizard.

Collapse this imageExpand this image
assets fixit1
Fix this problem
Microsoft Fix it 50067
Collapse this imageExpand this image
assets fixit2


Note this wizard may be in English only; however, the automatic fix also works for other language versions of Windows.

Note If you are not on the computer that has the problem, you can save the automatic fix to a flash drive or to a CD, and then you can run it on the computer that has the problem.

Now go to the "Did this fix the problem?" section.

Let me fix it myself

Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756 How to back up and restore the registry in Windows

If you want to disable the fix, follow these steps:
  1. Click Start, and then click Run.
  2. Type regedit in the Open box, and then click OK.
  3. Locate and then click the following registry subkey:
    HKEY_LOCAL_MACHINE\Software\Microsoft\Outlook Express
  4. On the Edit menu, point to New, and then click Key.
  5. Type Hotfix, and then press ENTER.
  6. Right-click Hotfix, click New, and then click DWORD Value.
  7. Type Q886663, and then press ENTER.
  8. Right-click Q886663, and then click Modify.
  9. Type 0 in the Value data field, and then click OK.
  10. Locate and then click the following registry subkey:
    HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Outlook Express
  11. Repeat steps 3 through 8.
  12. On the File menu, click Exit to exit Registry Editor.
Now go to the "Did this fix the problem?" section.

Did this fix the problem?

  • Check whether the problem is fixed. If it is fixed, you are finished with this section. If it is not fixed, you can contact support.
  • We would appreciate your feedback. To provide feedback or to report any issues with this solution, please leave a comment on the "Fix it for me" blog, or send us an e-mail message.

Symptom 7

If you install Windows XP SP2, and then you open a *.mht file from a Microsoft Office SharePoint Portal Server 2003-based Web site, the text or the images that are associated with the file do not display. A red "X" appears instead of the images. This problem may occur if large .mht files are stored on a SharePoint Portal Server computer.

Resolution 7

To resolve this problem, follow the instructions in the "Summary" section to install security update MS07-034. By default, the fix for this problem is enabled after you install this update.

To have us disable this fix for you, go to the “Fix it for me” section. If you would rather disable this fix yourself, go to the “Let me fix it myself” section.

Fix it for me

To disable this fix automatically, click the Fix this problem link. Then click Run in the File Download dialog box, and follow the steps in this wizard.

Collapse this imageExpand this image
assets fixit1
Fix this problem
Microsoft Fix it 50143
Collapse this imageExpand this image
assets fixit2


Note this wizard may be in English only; however, the automatic fix also works for other language versions of Windows.

Note If you are not on the computer that has the problem, you can save the automatic fix to a flash drive or to a CD, and then you can run it on the computer that has the problem.

Now go to the "Did this fix the problem?" section.

Let me fix it myself

Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756 How to back up and restore the registry in Windows
If you want to disable the fix, follow these steps:
  1. Click Start, and then click Run.
  2. Type regedit in the Open box, and then click OK.
  3. Locate and then click the following registry subkey:
    HKEY_LOCAL_MACHINE\Software\Microsoft\Outlook Express
  4. On the Edit menu, point to New, and then click Key.
  5. Type Hotfix, and then press ENTER.
  6. Right-click Hotfix, click New, and then click DWORD Value.
  7. Type Q886193, and then press ENTER.
  8. Right-click Q886193, and then click Modify.
  9. In the Value data box, type 0, and then click OK.
  10. Locate and then click the following registry subkey:
    HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Outlook Express
  11. Repeat steps 3 through 8.
  12. On the File menu, click Exit to exit Registry Editor.
Now go to the "Did this fix the problem?" section.

Did this fix the problem?

  • Check whether the problem is fixed. If it is fixed, you are finished with this section. If it is not fixed, you can contact support.
  • We would appreciate your feedback. To provide feedback or to report any issues with this solution, please leave a comment on the "Fix it for me" blog, or send us an e-mail message.

Symptom 8

When you import a .csv file to your address book, your address book may import the file even if the e-mail address entry is not valid. When you send e-mail that includes this address book entry, some headers in the e-mail message may be converted to message body text.

Resolution 8

To resolve this problem, follow the instructions in the "Summary" section to install security update MS07-034. By default, the fix for this problem is disabled after you install this update.

To have us enable this fix for you, go to the “Fix it for me” section. If you would rather enable this fix yourself, go to the “Let me fix it myself” section.

Fix it for me

To enable this fix automatically, click the Fix this problem link. Then click Run in the File Download dialog box, and follow the steps in this wizard.

Collapse this imageExpand this image
assets fixit1
Fix this problem
Microsoft Fix it 50116
Collapse this imageExpand this image
assets fixit2


Note this wizard may be in English only; however, the automatic fix also works for other language versions of Windows.

Note If you are not on the computer that has the problem, you can save the automatic fix to a flash drive or to a CD, and then you can run it on the computer that has the problem.

Now go to the "Did this fix the problem?" section.

Let me fix it myself

Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756 How to back up and restore the registry in Windows
To enable the fix, follow these steps:
  1. Click Start, and then click Run.
  2. Type regedit in the Open box, and then click OK.
  3. Locate and then click the following registry subkey:
    HKEY_LOCAL_MACHINE\Software\Microsoft\Outlook Express
  4. On the Edit menu, point to New, and then click Key.
  5. Type Hotfix, and then press ENTER.
  6. Right-click Hotfix, click New, and then click DWORD Value.
  7. Type Q886192, and then press ENTER.
  8. Right-click Q886192, and then click Modify.
  9. In the Value data box, type 1, and then click OK.
    Note To make this hotfix unavailable, change the value in the Value data box to 0.
  10. On the File menu, click Exit to exit Registry Editor.
Now go to the "Did this fix the problem?" section.

Did this fix the problem?

Check whether the problem is fixed. If it is fixed, you are finished with this section. If it is not fixed, you can contact support.

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Properties

Article ID: 887797 - Last Review: September 3, 2013 - Revision: 14.0
Keywords: 
kbmsifixme kbfixme kbqfe kbhotfixserver kberrmsg KB887797

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