Text size on a Web page changes unexpectedly in Internet Explorer 6

You change the text size on a Web page in Microsoft Internet Explorer 6 Service Pack 1 (SP1) to a smaller or a larger text size. For example, on the View menu, point to Text Size, and then click Smallest. After you click a link on the Web page, or after you double-click the text on the Web page, the text on the Web page may unexpectedly change to normal size.

This problem may occur when both of the following conditions are true:

• The Web page is encoded with the UTF-8 codepage.
• You click a link on the Web page, and then when the File Download dialog box appears, you click Cancel.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

You must have Internet Explorer 6 Service Pack 1 installed to apply this hotfix.

For more information about how to obtain Internet Explorer 6 Service Pack 1, click the following article number to view the article in the Microsoft Knowledge Base:

Restart information

You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix is not replaced by any other hotfix.

Registry information

To enable this hotfix, follow these steps.

Warning If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

1. Quit Internet Explorer.
2. Click Start, click Run, type regedit, and then click OK.
3. Locate and then click to select the following registry subkey:
   HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Main\FeatureControl
4. After you select the subkey that is specified in step 3, on the Edit menu, point to New, and then click Key.
5. Type FEATURE_PERSISTENT_USER_FONT_SIZE_KB887800, and then press ENTER.
6. With the FEATURE_PERSISTENT_USER_FONT_SIZE_KB887800 subkey selected, on the Edit menu, point to New, and then click DWORD Value.
7. Type Iexplore.exe, and then press ENTER.
8. Right-click Iexplore.exe, and then click Modify.
9. In the Value data box, type 1, and then click OK.
10. Quit Registry Editor.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Microsoft has confirmed that this is a problem in Microsoft Internet Explorer 6.