Article ID: 888006 - Last Review: September 8, 2006 - Revision: 2.3

Microsoft CRM toolbar occasionally cannot be loaded in Microsoft CRM Sales for Outlook 1.2

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SYMPTOMS

In Microsoft Business Solutions CRM Sales for Outlook 1.2 (the Outlook client), when you open the Outlook client, the Microsoft CRM Outlook toolbar cannot be loaded or it takes a long time to do so.

RESOLUTION

Microsoft CRM has a fix for this problem that is part of a cumulative update. The cumulative update information is described in the following Microsoft Knowledge Base article:
904435  (http://support.microsoft.com/kb/904435/ ) Update Rollup 2 is available for Microsoft CRM 1.2
APPLIES TO
  • Microsoft Business Solutions CRM Sales for Outlook, when used with:
    • Microsoft CRM 1.2
  • Microsoft CRM 1.2
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