In Microsoft Windows XP, when you right-click a CD drive that contains a writable CD in Windows Explorer, the Write these files to CD option is not available.

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This problem may occur for new users of the client computer after the "Devices: Restrict CD-ROM access to locally logged-on user only" Group Policy setting is applied. This problem does not affect an existing user whose user profile was created before applying the Group Policy setting.

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Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To install this hotfix, you must have Microsoft Windows XP Service Pack 1 (SP1) or later installed.

Restart information

You must restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

Hotfix file information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows XP Service Pack 1 (SP1)

   Date         Time   Version             Size  File name
   ----------------------------------------------------------
   20-Aug-2004  22:01  6.0.2800.1579     82,432  Fldrclnr.dll     
   23-Nov-2004  22:23  5.1.2600.1611    124,416  Imapi.exe        
   24-Nov-2004  23:13  6.0.2800.1611  8,443,392  Shell32.dll      
   24-Nov-2004  23:13  6.0.2800.1611    116,736  Shsvcs.dll       
   20-Aug-2004  22:01  5.1.2600.1579    700,928  Sxs.dll          
   20-Sep-2004  05:05  5.1.2600.1592    594,432  Xpsp2res.dll

Windows XP Service Pack 2 (SP2)

   Date         Time   Version             Size  File name
   ----------------------------------------------------------
   23-Nov-2004  22:13  5.1.2600.2569    150,528  Imapi.exe        
   24-Nov-2004  23:03  6.0.2900.2572  8,450,560  Shell32.dll      
   24-Nov-2004  23:03  6.0.2900.2569    134,656  Shsvcs.dll

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Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.

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For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

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