Article ID: 888083 - View products that this article applies to.
In Microsoft Windows XP, when you right-click a CD drive that contains a writable CD in Windows Explorer, the Write these files to CD option is not available.
This problem may occur for new users of the client computer after the "Devices: Restrict CD-ROM access to locally logged-on user only" Group Policy setting is applied. This problem does not affect an existing user whose user profile was created before applying the Group Policy setting.
Hotfix informationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
PrerequisitesTo install this hotfix, you must have Microsoft Windows XP Service Pack 1 (SP1) or later installed.
Restart informationYou must restart your computer after you apply this hotfix.
Hotfix replacement informationThis hotfix does not replace any other hotfixes.
Hotfix file informationThe English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Windows XP Service Pack 1 (SP1)
Date Time Version Size File name ---------------------------------------------------------- 20-Aug-2004 22:01 6.0.2800.1579 82,432 Fldrclnr.dll 23-Nov-2004 22:23 5.1.2600.1611 124,416 Imapi.exe 24-Nov-2004 23:13 6.0.2800.1611 8,443,392 Shell32.dll 24-Nov-2004 23:13 6.0.2800.1611 116,736 Shsvcs.dll 20-Aug-2004 22:01 5.1.2600.1579 700,928 Sxs.dll 20-Sep-2004 05:05 5.1.2600.1592 594,432 Xpsp2res.dll
Windows XP Service Pack 2 (SP2)
Date Time Version Size File name ---------------------------------------------------------- 23-Nov-2004 22:13 5.1.2600.2569 150,528 Imapi.exe 24-Nov-2004 23:03 6.0.2900.2572 8,450,560 Shell32.dll 24-Nov-2004 23:03 6.0.2900.2569 134,656 Shsvcs.dll
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/824684/ )Description of the Standard Terminology That Is Used to Describe Microsoft Software Updates