You may receive an error message in module Mshtml.dll and Internet Explorer quits when you run a custom Web program in Internet Explorer 6

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Article ID: 888092
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Symptoms

When you run a custom Web program in Microsoft Internet Explorer 6, Internet Explorer may unexpectedly quit and you may receive the following error message:
Microsoft Internet Explorer has encountered a problem and needs to close. We are sorry for the inconvenience.

To see what data this error report contains, click here.
When you view the data in the error report, the report contains an error signature that is similar to one of the following:
   Application name  Application version  Module name  Module version  Offset
   ----------------------------------------------------------------------------

   Iexplore.exe      6.0.2600.0           Mshtml.dll   6.0.2600.0      00194b68

   Iexplore.exe      6.0.2600.0           Mshtml.dll   6.0.2716.2200   0019a914

   Iexplore.exe      6.0.2600.0           Mshtml.dll   6.0.2600.0      00079546

   Iexplore.exe      6.0.2600.0           Mshtml.dll   6.0.2715.400    00194f9c

   Iexplore.exe      6.0.2800.1106        Mshtml.dll   6.0.2800.1126   001987e3

   Iexplore.exe      6.0.2800.1106        Mshtml.dll   6.0.2800.1170   00188093

   Iexplore.exe      6.0.2462.0           Mshtml.dll   6.0.2462.0      0018896e

   Iexplore.exe      6.0.2800.1106        Mshtml.dll   6.0.2800.1264   00198e9f

   Iexplore.exe      6.0.2800.1106        Mshtml.dll   6.0.2800.1106   0012a039

Cause

This problem may occur when all the following conditions are true:
  • You have installed the cumulative security update for Internet Explorer (MS04-025).

    For more information about the cumulative security update for Internet Explorer (MS04-025), click the following article number to view the article in the Microsoft Knowledge Base:
    867801 MS04-025: Cumulative security update for Internet Explorer
  • The Temporary Internet files option in Internet Explorer is set to Every visit to the page.
    Note To find this option, click Tools, click Options, and then click Settings.
  • Your network bandwidth is less than 100 megabytes (MB).

Resolution

Security update information

To resolve this problem, install the most current cumulative security update for Internet Explorer. To install the most current updates, visit the following Microsoft Web site:
http://update.microsoft.com
For more technical information about the most current cumulative security update for Internet Explorer, visit the following Microsoft Web site:
http://www.microsoft.com/technet/security/current.aspx

Note This update was first included in security update 978207 (MS10-002). For more information, click the following article number to view the article in the Microsoft Knowledge Base:
978207 MS10-002: Cumulative security update for Internet Explorer

Prerequisites

To install this update, you must have Microsoft Windows XP Service Pack 1 (SP1) installed.

For more information about how to obtain Windows XP SP1, click the following article number to view the article in the Microsoft Knowledge Base:
322389 How to obtain the latest Windows XP service pack

Restart information

You do not have to restart your computer after you apply this update.

Update replacement information

This update does not replace any other updates.

Update file information

The English version of this update has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
   Date         Time   Version             Size  File name
   --------------------------------------------------------
   25-Oct-2004  18:39  6.0.2800.1480  2,697,216  Mshtml.dll

Windows 2000 update information

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
889669 An update rollup is available for Internet Explorer 6 Service Pack 1

Prerequisites

To install this update, you must have Microsoft Windows 2000 Service Pack 4 (SP4) installed.

For more information about how to obtain Windows 2000 SP4, click the following article number to view the article in the Microsoft Knowledge Base:
260910 How to obtain the latest Windows 2000 service pack

Restart information

You do not have to restart your computer after you apply this update.

Update replacement information

This update does not replace any other updates.

Update file information

The English version of this update has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
   Date         Time   Version             Size  File name
   --------------------------------------------------------
   25-Oct-2004  18:39  6.0.2800.1480  2,697,216  Mshtml.dll

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More information

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 888092 - Last Review: August 9, 2012 - Revision: 4.0
Keywords: 
kbqfe kbhotfixserver kbwinxppresp3fix kbfix kbbug KB888092

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